Firefox/Input/Inspiration

Mozilla Tools

• Test Pilot
• Crash Stats
• Hendrix
• Bugzilla
• Broken Website Reporter
• SUMO
• about:support <- Troubleshooting information
• Newsgroups, Mailinglists, IRC

Other Tools

• Scout Labs
• Twitter
• Forums
• Reddit
• Surveys: Get Satisfaction

How others do it

• ie9
• MS Office '07/'10 Send a Smile Program