View source for Support/Weekly Meetings/Notes 2012-06-25

==Meeting Details==
Mondays (meeting duration approx. 60 minutes) at:
* 9:00 AM PST
* 12:00 Noon EST
* 16:00 UTC during summer
* 18:00 CET
* 11:00 CST

Phone call details:
* California: 1-650-903-0800, x92 then 9309 then #, 
* Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
* Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:
*[https://v.mozilla.com/flex.html?roomdirect.html&key=ZVTsNvJpMwFf Video link] (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo #sumo] <== Click the link to use web-based chat

== Sumo Development Update ==
* [http://scrumbu.gs/projects/sumo/2012.12/ 2012.12 sprint]
* Unified search is in prod (behind a flag)

== UX ==
Visual design:
* Met with John Slater and Lee Tom last Thrusday to kick off the redesign. [https://bugzilla.mozilla.org/show_bug.cgi?id=762255 Bug 762255]. Lots of explanations about why I chose five pages to serve as templates (comment #5)
* The design is hoped to be finished by July 9. It starts today.
* I will be working hand in hand with Lee. He will first establish the visual direction. I will help and adapt the design to the various page elements, whenever he needs it

Worked with Rehan and Ricky for these bugfixes:
* [https://bugzilla.mozilla.org/show_bug.cgi?id=759831 Bug 759831] – AAQ flow progress bar, [https://support.mozilla.org/en-US/questions/new check it out]
** Also new, the icons are bigger (thanks, Ibai). This should make the whole process more easy on user
** Next step: [https://bugzilla.mozilla.org/show_bug.cgi?id=758731 bug 758731], which is to shorten the AAQ flow. Chime in with your ideas!
* [https://bugzilla.mozilla.org/show_bug.cgi?id=758604 Bug 758604] – Search button is now labeled “Search Mozilla Support”, as the research recommended!
** '''Action item''': the next time we perform a search analysis, the volume of searches for “Facebook” or other websites should go down
* [https://bugzilla.mozilla.org/show_bug.cgi?id=757608 Bug 757608] – AoA notification

Logistics:
* I worked on the [https://bugzilla.mozilla.org/show_bug.cgi?id=766591 Events Manager UX] (Community Tools) last week
* The Big Move
** The timing might be spot on
** Before I can adapt the visual design to the rest of the pages, I will need to review Lee’s work and help him along the way
** Reviewing and helping will not take as much time as the actual design
** This will give me some free time to prepare for the move
** (It will happen relatively quickly and, I hope, also painlessly)

== Firefox Status Update ==
* Firefox 13.0.2 - Will be held on beta for at least a week due to risk
* Flash needs to push update. Want to do it in the background without a prompt.
* Firefox does not support this background updating. Must have 13.0.2 updates for it to go through.

== Roundtable ==
*'''Please add your comments, questions and updates here.'''

== Metrics ==
* The number of questions is on a somewhat high level, but our response rate is equally high.
* We have added daily data to the contributors KPI.
* L10n coverage is down, but that is expected, because we updated a large number of articles.
* Rosana wants to take a closer look at how we measure L10n coverage. Ibai and Kadir to help with that.

== Community ==
* Support forum above 95% questions answered whole last week
* AoA keeps growing reaching 123 contributors, some contributors had problems with accounts being disabled by Twitter, we're investigating the issue
* [https://support.mozilla.org/en-US/forums/contributors/708458?last=47431SUMO Community survey] is live, please take a moment and fill it in!
* We're moving forward with Facebook support. The first tests were ran last week, Madalina will blog about more this week.
* We'll also be notified by user engagement about any activity on Facebook, so we can react to it.

* Madalina talked to contributor engagement and will be working on onboarding new localizers.
* New Swedish localizers are getting started.

== Knowledge Base ==
* mzl.la share article links are ready now for most of the article
* Search Tuning started last week. Anyone who wants to participate in these sessions is welcome. It is not required!
* Automated Navigation is still progressing. We met last week to discuss UX implications. Meeting later to discuss L10n implications and benefits. Please add your thoughts and concerns to the wiki: https://wiki.mozilla.org/Support/Kitsune/Features/Auto-Nav

== Mobile ==


== Services ==


== Support Forum ==
*99% questions answered on SUMO Day! We are discussing what are the next steps with SUMO Day, please join the thread [https://support.mozilla.org/en-US/forums/contributors/708463?last=47470 here]
*Special SUMO Day to be organized this week due to NativeUI release

== Thunderbird ==
* Working with Anne-Marie Bourcier (TB marketing), Jen Zickerman (TB technical writer) on a possible pilot project for [[Thunderbird:Open_Badges|Thunderbird Badges using the Mozilla Open Badge infrastructure]]