View source for Thunderbird/FundingAppeal2014/Script

''''' This page is a work in progress, mostly by Kent James. I would love your contribution, but please make comments on the discussion page rather than editing this text directly '''''

* Introduction
** We are reaching out to users, describing where we have been, where we are going, and asking for your help

If you are listening to this, you are probably a user of the Thunderbird email client. We're speaking to you today from a gathering of the volunteer contributors to Thunderbird. We want to tell you what's been happening lately with Thunderbird, and ask for your help.

* Why Thunderbird is important
** Free
** Ad-free and private
** Mozilla values

Thunderbird is proud to be part of Mozilla, a non-profit organization that also makes Firefox. Mozilla is dedicated to ensuring a free internet by providing products that support open protocols. In communication, open protocols mean that you can communicate securely and privately with anyone, from a variety of programs and devices, without being forced to use a single website or vendor. We are owned by a non-profit that is dedicated to your security and privacy, so we don't analyze your communications to sell your private data to others.

* Threat to open communications

We are seeing the slow erosion of support for open protocols in favor of closed silos that limit user choice and privacy. We don't believe that is in the best interest of the internet public, and we are determined to keep Thunderbird current, secure, vibrant, and relevant in a changing internet.

* How Thunderbird is developed and supported (the transition to community ownership)
** Firefox now provides only minimal subsidy to Thunderbird

Freedom is not free, somebody has to pay the bills. Several years ago, Thunderbird had a significant paid staff, subsidized by Firefox. But Firefox needs to focus on its own issues, so now volunteers are responsible for supporting and improving Thunderbird. Thunderbird is really important to millions of people, but it is hard for a small group of volunteers to provide the quality, features, and reliability that our users expect. We believe we need a small team of dedicated staff to respond to urgent issues, keep Thunderbird secure and reliable, and move forward with new features.

* Improvements we would like to make
** Contacts: user interface, open protocols, syncing to cloud
** Fix bugs that users tell us are important (can we come up with a list of top issues?)
** Improve reliability of updates and new releases

We've already received a lot of input from users on where Thunderbird could be better.Our Address Book needs to reliably sync with modern Cloud-based contact systems. There are too many old bugs that need fixing.  We would really like to move those things forward. 

* Importance of getting user input
** We want to hear from YOU what is important for us to focus on
** Survey of contributing users
** Executive Council members from user-facing support and qa communities

It's very easy for developers to focus on things that are of interest to them, and sometimes that means that the user voice is lost. We are determined to change that and try to understand our users, and respond to their input, so that any funds contributed by users go toward addressing issues that are important to them. Here are two immediate ways that we will be doing this. First, Thunderbird users who respond to this appeal will be asked to give us input on what issues are most important to them. Second, we've created an Executive Council to oversee Thunderbird direction, and included several people on that council whose primary interaction has been with users, either in support or bug reports. We're open to other ways to hear from our users, so if you have any ideas or comments please contact us.

* Why Thunderbird requires continual effort just to stay secure and reliable
** Can we give a count of security fixes last year, maybe including a list of issues that users may have heard of?

Much of the code for Thunderbird is the same code that Firefox uses. That means that security efforts to keep Firefox safe, also keep Thunderbird safe. But it also means that the hundreds of developers that are improving Firefox sometimes cause issues in Thunderbird that our small team of developers needs to fix. Add to that changes in email providers, and changes to operating systems. Just keeping Thunderbird current and secure takes a lot of effort.

* People and their roles. Each person will, in a few sentences (in English and in their native language), describe:
** Who are you (name, where you come from)?
** What do you do for Thunderbird?
** Why are you involved with Thunderbird?
** What would you like to see improved with Thunderbird?
** Ask the listener (possibly in your own words), "Will you join with us to make a better Thunderbird?"

Sample:

Hi. I'm Kent James, also known as rkent, from Redmond, Washington. I work mostly in C++ backend issues in Thunderbird, fixing bugs and crashes, and reviewing code. I also do the ExQuilla addon that adds Microsoft Exchange server support to Thunderbird. I originally got involved with Thunderbird to help update my programming skills after years in management, but I stay because I believe that personal communications should be private, and not dominated by ad-supported vendors. I'm trying to do my part to make Thunderbird better, will you also join with us?

* Call to action

Most other email clients are commercial, so that either you pay for the product, or someone else is paying for access to you. We don't charge for our product, or sell your private data to others, but we will have bills to pay, and need a few staff to move forward. Thunderbird must be self-sufficient financially to remain viable. Can you help us by making a small contribution to keep Thunderbird free, relevant, and vibrant?