View source for Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 08a

== Tester 008 ==
"My idea is that the interface should be so intuitive that one doesn't even have to try, it should just do what you think it should do."

=== Highlights ===

# Mistaking the awesome bar for Ub 04:20 -Specifically the Google "feeling lucky" function 05:00!
# Random guessing of commands 29:30

=== Preliminary Recommendations ===
====Ubiquity Core====
# Merge Ub with the awesome bar
# Use data gathering to capture failed commands to increase intelligence of the thesaurus
# Consider inserting iframes, working with providers to support commands directly.
# Make a fallback of google
# Make help non-linear

====Translate Command====
Raskin's 1st law of Interface Design "A computer shall not harm your work or, through inaction, allow your work to come to harm " 22:15  -I believe a single user has guessed to reload the page, after three previous failed attempts.

====Metrics====

{| cellspacing="0" border="1"
|-
| <u>Research Questions <br /></u>
| <u>Performance Benchmarks<br /></u>
|-
| How do users try and access Ubiquity
*Number of things they tried before launching Ub.
*Time before launching Ub
*Did the instructor have to directly show them how?
|-
| How do they learn the command syntax?
|
|-
| Do users value Ubiquity?
*Feedback
*Followup studies
|-
| How would we identify problematic commands via statistical analysis?
*look at failed commands & commonalities
**Lack of completion
**High error rates
*User feedback of poor commands, correlate with data
|}

=== Timeline ===
* "Take the Ubiquity Tutorial, that sounds boring" 00:50
* Reads everything but skips over hot-key.
* Decides to try tutorial 2:15, immediately hates visual presentation.
* Immediately skips past the hot key explanation
* Tries typing in command and hitting enter without trying hotkey. 04:00
* Mistakes the Awesome bar for Ub 4:20
* Mistakes Google's "feeling lucky" function for Ub 05:00
* 12:08 "My idea is that the interface should be so intuitive that one doesn't even have to try, it should just do what you think it should do."
* Gives up on Tutorial after almost 10 minutes 13:00
* Tries video 13:30
* F*ng loves the demo 14:00
* Massive amount of random guessing of commands, most of which is not apparent as he just types randomly on the keyboard 29:30</div>