View source for Support/TwitterSnippets

== Twitter Snippets ==


This site contains canned text that is optimized for Twitter. You can just copy and paste them or edit them to your needs:

'''Leading question'''

What's not working for you in Firefox? Perhaps I can help.


== General ==
* Don't like the new tab opening behavior? You can change it back with New Tabs at the End extension http://bit.ly/74uDnH
* You can easily add that item back with the Element Properties 5 extension http://bit.ly/4vJagC
* Are you on the latest Firefox, v. 3.6? It rarely crashes. Try this: Help -> Check for updates or visit http://getfirefox.com
* Are you on the latest Firefox, v. 3.6? It's much faster. Try this: Help -> Check for updates or visit http://getfirefox.com
* Are you on the latest Flash version? Visit Mozilla's Plug-in Check page to find out. http://bit.ly/1x4OH
* Try using Firefox's Safe Mode http://bit.ly/5PboXX and selectively disable extensions until you find the culprit.
* 1) try a fresh install http://mozilla.com 2) test plugins http://bit.ly/1x4OH 3) try a fresh profile http://bit.ly/ayoh

== Crash Hang Perf ==
* Firefox crashes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
* Firefox lock-ups can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
* Firefox hangs can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
* Firefox freezes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
* Firefox slowdowns can be from add-ons Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
* Firefox slow starts can be from add-ons Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit

== Debugging ==
What's not working for you with Firefox? Perhaps I can help.

* You can disable your add-ons one at a time until the problem goes away. If you have a lot, disable in half-batches.
* You can re-enable your add-ons one at a time to find the (probably) _one_ that was crashing you. Not all add-ons are bad
* You can try starting Firefox in Safe Mode http://is.gd/PCw
* Did you submit Firefox crash reports? If so can you load the address about:crashes & tweet me the links. I can try to diagnose
* Sounds like you may have a Firefox extension problem You can try disabling your add-ons one at a time until the problem goes away

== Stability and Perf ==
* Firefox crashing on exit is abnormal & probably an add-on issue. Try selectively disabling add-ons to find a culprit
* Firefox consuming excessive CPU is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit
* Firefox consuming excessive RAM is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit

== Sites ==
* Many Firefox Google Apps problems are from an add-on. Try disabling add-ons one by one to see which is the problem.
* Many Firefox & Gmail problems are from an add-on. Try disabling add-ons one by one to see which is the problem.
* Gmail problem? Clear cache: Tools->Clear Private data. Next try delete Google cookies Preferences->Privacy->View Cookies

== App ==
* Cookies/Logins not saving at some sites? Try this: exit Firefox & delete cookies.sqlite found here http://is.gd/QSI
* Flash problem? Try the brand new Flash Player 10. That should fix things for you: http://is.gd/PZz
* YouTube problem? Try the brand new Flash Player 10. That should fix things for you: http://is.gd/PZz
* Last.fm problem? Try Flash 10 http://is.gd/gMr If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs
* 12seconds problem? Try Flash 10 http://is.gd/gMr If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs

== Data ==
* Your Firefox bookmarks probably are not gone. See http://is.gd/XCy for ways to recover them.
* Your Firefox profile data is probably not gone. See how to locate and recover here http://is.gd/N6p
* Norton 360 can sometimes erase Firefox's data. This is how you fix Norton: http://is.gd/1Z1H http://is.gd/2nJx

== Your're Welcome ==
* Glad I was able to help. If you run into additional problems, Firefox has a great user support program here: http://is.gd/Vs7
* Glad it's working for you now and thanks for choosing Firefox!

== Other ==
* Stop sites resizing your Firefox window: Options/Preferences->Content tab->Advanced button to the right of Enable JavaScript checkbox