View source for Thunderbird/StatusMeetings/2012-08-28/SupportAppendix

== Get Satisfaction Detailed Report ==
(see stats graphic section)
# sadness = 418/517 = 81% (1 week ago:78%) 
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive-m.rb getactive-m.rb])
#* 18,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_remove_thunderbird_from_my_computer_completely
#* 14,http://getsatisfaction.com/mozilla_messaging/topics/junk-1g9w1z
#* 11,http://getsatisfaction.com/mozilla_messaging/topics/why_have_all_my_read_emails_from_2011_and_2012_diasappeared
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/distribution_list-a8pu1
#* 10,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_support_account_inactive-1f6q0t
# contributors (v=volunteer contributor, thanks to all our volunteers!) - 41,matt_678579 (v);127,chrisramsden (v);111,anje_yelf (v);62,christ1 (v);53,finitarry (v);14,sfhowes (v);14,wayne_mery  (v);([https://github.com/rtanglao/momogs/blob/master/gethappykludged-m.rb gethappykludged-m.rb])
# new contributors: none;  always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 177/4, Tue 185/4, Wed 181/3, Thu 199/4, Fri 142/6, Sat 115/7, Sun 122/8 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved-m.rb getNumCreatedNumResolved-m.rb])
== 20% projects ==
# Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly [https://wiki.mozilla.org/User_talk:Rtanglao/TB3NewSupportTopicWizardPrototypeDesign new support topic wizard] iii) [http://rolandtanglao.com/archives/2010/09/07/real-time-mozilla-thunderbird-support-dashboard-written-protz-using-get-satisfac real time HTML/JQUERY/JSON driven support dashboard] (also documented on the  [[Thunderbird_%22Get_Satisfaction%22_Support_Dashboard|GS Dashboard Feature Page]]) email rtanglao AT mozilla.com
# [http://rolandtanglao.com/archives/2011/06/19/better-support-living-through-software-aka-support-forum-browsing-waste-time mongoUpdateSlurpGS.rb]: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

== GS Stats Graphic ==
[[File:20-26August2012-Community_stats_for_Mozilla_Messaging.png|500px]]