View source for Thunderbird/Support/GetSatisfaction/GSDay20090903

* Start: 2009-09-03 09:30
* End: 2009-09-03 17:00
* Timezone: America/Vancouver (UTC -7 hours)

We're holding a [http://getsatisfaction.com/ Get Satisfaction] (GS) day on Thursday September 3rd for people interested in helping [http://getsatisfaction.com/mozilla_messaging/ Thunderbird users on GS]. [http://blogs.mozillamessaging.com/roland/ Roland Tanglao], tech support lead for Mozilla Messaging will be available to answer questions on Get Satisfaction including: in general how to use Get Satisfaction, and specifically questions on tagging, merging and just generally chat about support on GS via [http://en.wikipedia.org/wiki/Internet_Relay_Chat IRC] chat on <b>#thunderbird</b> (general support questions) and '''#gsfn''' (questions about Get Satisfaction and how to use it for Thunderbird support) both on irc.mozilla.org. If you don't have an IRC client installed, then try this web client: 
* http://http//www.mibbit.com/chat/?server=irc.mozilla.org&channel=%23thnderbird
* http://http//www.mibbit.com/chat/?server=irc.mozilla.org&channel=%23gsfn

If you're interested, come on by anytime between 9:30AM to 5PM PDT this Thursday September 3, 2009!

== How do I get ready? ==

=== Join Get Satisfaction ===

Two choices: 
# create a Get Satisfaction ID here (if you don't have already have an id on GS): http://getsatisfaction.com/people/new OR
# Login using your Windows Live or OpenID here: http://getsatisfaction.com/session/new

=== Check out the Thunderbird Support Topics ===
Once you are logged in, you can start helping others out and learning about GS at: http://getsatisfaction.com/mozilla_messaging

=== Read the documentation ===
We don't have much yet (perhaps '''you''' can help with documentation?), please start with the [[Thunderbird/Support/GetSatisfaction/README|Thunderbird Get Satisfaction README/1 Pager]]

== This is what we're doing... ==

We're getting closer and closer to releasing Thunderbird 3 Beta 4 and even more exciting [[Thunderbird:Thunderbird3|Thunderbird 3]] And there are lots 
of Thunderbird questions in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging that haven't been answered. We'd like to answer as many as we can before Thunderbird 3 comes out and get as many of community members helping out on GS as possible now so that we can be ready for Thunderbird 3.

Here's some of the things we're planning on doing throughout the day:
* General tips and tricks on using GS
* How to tag in GS - add keywords so others can find this topic later
* How to merge topics in GS
* Working on the Current Support Backlog (see next section)

== Current Support Backlog ==

It would be great if the following month old topics could be looked at and answered today:
# http://getsatisfaction.com/mozilla_messaging/topics/upgrade_to_3_03b_has_lost_my_filters
# http://getsatisfaction.com/mozilla_messaging/topics/why_is_some_email_going_directly_to_trash
# http://getsatisfaction.com/mozilla_messaging/topics/can_thunderbird_highlight_unanswered_answered_e_mails
# http://getsatisfaction.com/mozilla_messaging/topics/newsgroup_subscription
# http://getsatisfaction.com/mozilla_messaging/topics/cannot_read_email_listin_in_in_box
# http://getsatisfaction.com/mozilla_messaging/topics/help_where_did_i_go
# http://getsatisfaction.com/mozilla_messaging/topics/version_2_0_0_22_wont_install_missing_mozmapi_dll
# http://getsatisfaction.com/mozilla_messaging/topics/unable_to_authenticate_to_smtp_server
# http://getsatisfaction.com/mozilla_messaging/topics/reply_mail_html_asking
# http://getsatisfaction.com/mozilla_messaging/topics/multilingual_mosilla_how_to_we_get_it_speaking_in_a_different_tongue
# http://getsatisfaction.com/mozilla_messaging/topics/what_contacts_sync_add_on_can_i_use_for_sony_ericsson_help
# http://getsatisfaction.com/mozilla_messaging/topics/old_email_is_been_deleted_each_time_i_get_a_new_email
# http://getsatisfaction.com/mozilla_messaging/topics/help_ive_lost_the_original_email_list_of_boxes_such_as_inbox_sent_trash_etc_what_do_i_do
# http://getsatisfaction.com/mozilla_messaging/topics/forwarding_a_message_without_the_information_table_added_to_the_message
# http://getsatisfaction.com/mozilla_messaging/topics/how_to_get_rid_of_the_table_added_before_emails_when_forwarding
# http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_wants_to_live_in_the_past_no_new_messages
# http://getsatisfaction.com/mozilla_messaging/topics/why_cant_i_receive_email
# http://getsatisfaction.com/mozilla_messaging/topics/how_can_see_the_bcc_for_the_mails_i_have_sent_earlier
# http://getsatisfaction.com/mozilla_messaging/topics/not_opening_email_properly
# http://getsatisfaction.com/mozilla_messaging/topics/why_does_addressbook_create_a_duplicate_entry_when_clicking_dragging_to_a_list