View source for Thunderbird/Support/gandi

tl;dr - This page summarizes support for creating new email accounts in Thunderbird 13 and beyond using Gandi
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== How to find Gandi related topics ==
* use the RSS feed for the tag [https://getsatisfaction.com/mozilla_messaging/tags/gandi gandi], subscribe to [https://getsatisfaction.com/mozilla_messaging/tags/gandi.rss?sort=recently_created the rss feed for the gandi tag] in your favourite RSS reader, note that the RSS feed is only updated when the tag is added to a thread, it is '''NOT''' updated when replies or comments are added to a thread
* use the [https://getsatisfaction.com/mozilla_messaging/admin/topics GS TB Management View] and [https://getsatisfaction.com/mozilla_messaging/admin/topics?sort=&direction=&raw_query=gandi&participating_users=&created_at_start=&created_at_end=&user_defined_code=&style=&status=&emotion=&product=&commit=Apply management view search for gandi] (If you are not a TB GS champion you can also search from the [https://getsatisfaction.com/mozilla_messaging TB GS Home page] e.g. [https://getsatisfaction.com/mozilla_messaging/searches?query=gandi&x=0&y=0&style=topics here's a search for gandi] but this search isn't as flexible because you can't sort and can't filter)

== Gandi Support Process in Get Satisfaction ==
# Tag any gandi-related topics '''[https://getsatisfaction.com/mozilla_messaging/tags/gandi gandi]''' and &lt;tb-release>gandi e.g. for tb13, also tag it '''[https://getsatisfaction.com/mozilla_messaging/tags/tb13gandi tb13gandi]'''
# If it is a gandi topic, gandi staff on Get Satisfaction will determine if there is email contact information (you can see if the user has made public her email address by hovering your mouse over their avatar in the Get Satisfaction Support topic, e.g. [https://getsatisfaction.com/mozilla_messaging/topics/change_password_for_inbound_and_outgoing_servers if you hover over William Lurie's avatar in this topic you will see his email address])
A If yes (i.e. the user's email address is available):
# Move it to the gandi RT manually by sending them an email from RT
# Remove the '''[https://getsatisfaction.com/mozilla_messaging/tags/gandi gandi]''' tag and tag it '''[https://getsatisfaction.com/mozilla_messaging/tags/movedtogandi movedtogandi]''' 
# Close the Get Satisfaction topic by clicking '''Close''' in the left sidebar to prevent future updates and edits
# Archive the topic so the topic doesn't show up in GS search by clicking '''Archive''' in the left sidebar
B If no:
#Respond to the User with an answer such as:<br>
(a) Looks like you have a gandi specific issue.  Drop them a line at mozilla@support.gandi.net . They will help you out!

== Thunderbird topics on Gandi's RT that aren't Gandi-related ==
If a non-Gandi Thunderbird user reaches RT or asks a non-gandi-related question that Gandi staff can't answer quickly
# Create a Get Satisfaction Thunderbird support topic tagged '''[https://getsatisfaction.com/mozilla_messaging/tags/fromgandi fromgandi]''' and the community will help.