Communication Research: Difference between revisions

From MozillaWiki
Jump to navigation Jump to search
Line 6: Line 6:
Over the next six weeks I will be collecting data and community feedback around how we use Yammer (effectively and ineffectively), and will report back my findings to the people team and to the Mozilla community.
Over the next six weeks I will be collecting data and community feedback around how we use Yammer (effectively and ineffectively), and will report back my findings to the people team and to the Mozilla community.


==Steps==
==Updates==
1. Collect Initial Data — Collect community feedback on how they use Yammer. Solicit feedback both from active users (e.g. why do you use?) and non-active users (what keeps you from using?). Start analyzing usage data/trends. <br />
Week 1: Announced project at Monday Meeting. Blog post at [BLANK] with more info about the project.
2. Collect Data Pt. 2 — Use initial input to offer a targeted set of questions based on findings from phase one. Points of interest may include: expectations, difference between staff and community space, and better understanding of points of stress/tension. Reach out to owners of Yammer groups to understand productive use. <br />
Week 2: More info coming soon...
3. Compile and Report Back — Synthesize data and community feedback, report back key findings to people team and then Mozilla community.


==Feedback==
==Feedback==
Please email Tremaine Kirkman to provide feedback!
Please email Tremaine Kirkman to provide feedback!
I will update weekly as community feedback comes in...
I will update weekly as community feedback comes in...

Revision as of 20:11, 28 July 2014

About

What is the project: This project aims to evaluate Yammer as a communication tool, identify its strengths, weaknesses, and its role within Mozilla.

Why are we doing it: We have a lot of different ways to communicate at Mozilla, and the sheer volume of communication can be overwhelming. The roadblocks to success survey identified communication as a main area of concern. As part of the effort to improve communication, I will examine how our community utilizes Yammer as a tool, what role(s) we expect Yammer to perform, and whether any changes are necessary.

Over the next six weeks I will be collecting data and community feedback around how we use Yammer (effectively and ineffectively), and will report back my findings to the people team and to the Mozilla community.

Updates

Week 1: Announced project at Monday Meeting. Blog post at [BLANK] with more info about the project. Week 2: More info coming soon...

Feedback

Please email Tremaine Kirkman to provide feedback! I will update weekly as community feedback comes in...