Webmaker/Badges

Links

• Notes: https://etherpad.mozilla.org/badges
• Sprints:
  • [sep5] http://mzl.la/badges_sep5
  • [sep19] http://mzl.la/badges_sep19
  • [oct3] http://mzl.la/badges_oct3
  • [oct17] http://mzl.la/badges_oct17
• All open badges bugs: http://mzl.la/all_badges_bugs

Story

• What have we done so far:
  • Shipped MVP for a host of Webmaker badges. Webmaker Super Mentor, Mentor and Hive Contributor badges. Plus new "Minimum Viable Contributor" badges. And Web Literacy badges (live on prod, though not easily discoverable).
  • We're currently victims of our own success. The MVC badges and others are *working* -- but that has exposed lots of paper-cuts in the application and issuing process. And created a bottleneck for admins who need to review and issue all those badges.
• What do we need to tackle next:
  • 1) Better issuing. Making it easier for admins to clear through backlog and provide great customer service.
  • 2) Better badge receiver/applicant experience. Better emails, celebrating, sharing, etc.
  • 3) Badge value. Adding value to the badges once users receive them.
  • 4) Overall UX. Better discoverability on Webmaker.org. Fully integrating badges into the product, resources section, etc.
  • 5) Metrics. Data, tracking. Optimizing claim codes. What is the badge issuing, applying, claiming data telling us?

Roadmap

[sep5]

Better issuing. Streamline the review and issuing process. Better emails. Quick wins & pain points.
NOTE: much of this work probably won't actually land on production until Tues, Sep 9

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

[sep19]

• Automate the process for editing and proofing badge-related emails. A lot of providing better customer service boils down to better mail. Right now it's hard to see, proof and edit badge-related mails.

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

[oct3]

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

[oct17]

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

Links

• Mozilla-wide badge style guide https://wiki.mozilla.org/File:Mozilla_Badges_project.pdf
• Web Literacy badge designs https://wiki.mozilla.org/Webmaker/Badges/Webliteracy
• BadgeKit Backpack (GitHub) https://github.com/mozilla/badgekit-backpack
• Documentation for Webmaker Super Mentors
• Documentation for Hive Community Member Badges
• Mozilla contributor badges one sheet (PDF)