Support/Buddies/kb: Difference between revisions
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This page is a stub owned by the [[Support/Buddies#Knowledge_Base_.28KB.29|Knowledge Base Buddies]]. If you're a KB Buddy, please add content and structure here - thank you! | This page is a stub owned by the [[Support/Buddies#Knowledge_Base_.28KB.29|Knowledge Base Buddies]]. If you're a KB Buddy, please add content and structure here - thank you! | ||
== content from sumo below == | |||
__TOC__ | |||
==Summary== | |||
This article is to help buddies teach their trainees how to work with the Knowledge base in a structured, efficient manner. Below is a checklist which buddies should cover with their trainees and some links that buddies can give to their trainees or use themselves. | |||
==Checklist== | |||
This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee. | |||
* Navigating the knowledge base. | |||
* Using the article editor. | |||
* Basic markup. | |||
* Uploading images and video. | |||
* How to structure an article. | |||
* Using templates. | |||
* Editing article descriptions. | |||
* Creating a new article. | |||
==Useful links== | |||
Below are links that may be useful to you or your trainee. | |||
* [https://support.mozilla.org/kb/improve-knowledge-base Getting Started with the Knowledge Base] | |||
* [https://support.mozilla.org/kb/documentation-statusboard Documentation statusboard] | |||
* [https://support.mozilla.org/kb/markup-cheat-sheet Markup cheat sheet] | |||
* [https://support.mozilla.org/contributors/need-changes Articles that need to be updated] | |||
Revision as of 09:58, 5 November 2014
Knowledge Base Buddies
This page is a stub owned by the Knowledge Base Buddies. If you're a KB Buddy, please add content and structure here - thank you!
content from sumo below
Summary
This article is to help buddies teach their trainees how to work with the Knowledge base in a structured, efficient manner. Below is a checklist which buddies should cover with their trainees and some links that buddies can give to their trainees or use themselves.
Checklist
This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.
- Navigating the knowledge base.
- Using the article editor.
- Basic markup.
- Uploading images and video.
- How to structure an article.
- Using templates.
- Editing article descriptions.
- Creating a new article.
Useful links
Below are links that may be useful to you or your trainee.