Thunderbird/Support/GetSatisfaction/TaggingConventions: Difference between revisions

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Revision as of 17:56, 8 December 2014

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typo! lakrits not lakrit!!!!!

Rtanglao

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+'''WARNING: this page is obsolete as Lakrits said, thanks Lakrits! Thunderbird support is at support.mozilla.org (SUMO) and no longer uses Get Satisfaction since about April 2014. We need to make a SUMO version of this tagging conventions page. Once a SUMO version of tagging conventions is made, we can delete this page!'''
+{{outdated|{{resize|<br>The links to Get Satisfaction on this page all lead to an error page with the message '''Sorry, the community that you’re looking for has been retired and is no longer available.'''<br>{{right|[[User:Lakrits|Lakrits]] ([[User talk:Lakrits|talk]]) 09:46, 8 December 2014 (PST)}}}}}}
 __TOC__
 :; What is a tag?
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 * intuitive
 * organic "pave the cowpath" i.e. use the tags that people are already using
-* to make it compatible with future systems, consider shorter tags without spaces
+* consider shorter tags without spaces, to assure compatibility with future support forum systems
-* DO NOT use software code names i.e. Thunderbird or Mozilla module names unless the topic is specifically about them
+* DO NOT use software code names, ex. Thunderbird or Mozilla module names unless the topic is specifically about them
-* '''DO NOT  use Tags like "help", "email", "Thunderbird"''', "My Thunderbird has fallen and I can't get up", etc. They are too generic to be useful. Instead select the Product "Thunderbird" and from the product the support community will know it's about Thunderbird and email and help is required.
+* '''DO NOT use Tags like "help", "email", "Thunderbird"''', "My Thunderbird has fallen and I can't get up", etc. They are too generic to be useful. Instead select the Product "Thunderbird" and from the product the support community will know it's about Thunderbird and email and help is required.
 * '''DO''' use names from Thunderbird UI e.g. "message filters", and names commonly used by users e.g. "filters"
-* try to use 3 words or less, tags longer than 3 words are hard to use and remember
+* try to not use more than 3 words, tags longer than 3 words are hard to use and remember
 * '''DO''' use multiple tags if that make sense e.g. "Thunderbird 3 Beta 4" and "cannot send email"
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 * '''{{Gsfntag|faq}}''' if the topic is a FAQ
 * '''{{Gsfntag|canonical}}''' to highlight a preferred topic for a problem, especially if you need to keep other reports of the same problem open for diagnosis purposes
+<!-- *HIDEN BECAUSE NOBODY USE THAT* '''{{Gsfntag|helpwanted}}''' to flag a topic for triagers to crowdsource, and remove it when not needed:
+** '''{{Gsfntag|helpwanted-BUCKET}}''' where BUCKET is a category/type of problem, for example: '''{{Gsfntag|helpwanted-imap}}''', '''{{Gsfntag|helpwanted-crash}}''', '''{{Gsfntag|helpwanted-Mac}}'''-->
 <p>
+*Tag with the name of the Thunderbird feature concerned, for instance:
+** "account setup", "accounts" for setting up account problem
+** "address book" - for address book issue
+**'''{{Gsfntag|Filelink}}'''. Also add a tag about the protocol, for instance, {{Gsfntag|UbuntuOne}}, {{Gsfntag|Yousendit}},...
+**'''{{Gsfntag|im}}'''. Also add a tag about the protocol, for instance, {{Gsfntag|IRC}}, {{Gsfntag|Facebook}},...
+**'''{{Gsfntag|SearchTheWeb}}'''.
+** "email import" - email import issue. Please aslo add the name of the original application (ie Outlook, ...). Tag with email client for import and send/receive issues e.g. "hotmail", "outlook express"
+** "filters", "message filters" how to set up filters, question on filters
 * if the topic is one of the following common issues/faq areas then tag it
-** "default email client" - for making Thunderbird the default email client
-** "default browser" - for making Firefox the default browser
-** "dataloss" - for emails deleted
-** "address book" - for address book issue
 ** "cannot receive email" - when you can't receive emails
 ** "cannot send email" - when you can't send emails
-** "password" - problems with Thunderbird passwords in general
-** "master password" - problem with Tb's master password
-** "filters", "message filters" how to set up filters, question on filters
-** "account setup", "accounts" for setting up account problem
-** "upgrade" - upgrade problems, perhaps have tags for TB2 to TB3 e.g. "TB2 to TB3 upgrade"
-** "news groups" - usenet issue
-** "line breaks" - line break issue
-** "phantom messages" - messages not being marked as read or not displayed
-** "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird
-** tag with email client for import and send/receive issues e.g. "hotmail", "outlook express"
-** "email import" - email import issue. Please aslo add the name of the original application (ie Outlook, ...).
 ** '''{{Gsfntag|compact}}''' - for folder compact issues
 *** '''{{Gsfntag|compactask}}''' - disabling ask fails, or user has trouble with the UI (eg http://gsfn.us/t/31mr2 )
@@ Line 48: / Line 47: @@
 *** '''{{Gsfntag|compactlost}}''' - compact causes dataloss
 *** '''{{Gsfntag|compactwhy}}'''/'''{{Gsfntag|compactwhat}}''' - user doesn't understand compact. what is it?
+** '''data recovery''' - for issue related to recovering/restoring data in the profile
+** "dataloss" - for emails deleted
+** "default browser" - for making Firefox the default browser
+** "default email client" - for making Thunderbird the default email client
+** '''{{Gsfntag|disk_space}}''' - want to free and minimize disk space
+** "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird
+** "line breaks" - line break issue
+** "master password" - problem with Tb's master password
+** "news groups" - usenet issue
+** '''{{Gsfntag|not_responding}}''' - when windows title bar has "(Not Responding)" aka Mac beach ball (vs unresponsive script, which is something different)
+** "password" - problems with Thunderbird passwords in general
+** "phantom messages" - messages not being marked as read or not displayed
+** '''{{Gsfntag|unresponsive_script}}''' - unresponsive script dialog/error shown
+** "upgrade" - upgrade problems, perhaps have tags for TB2 to TB3 e.g. "TB2 to TB3 upgrade"
 ** '''system recovery''' - for window system recovery
-** '''data recovery''' - for issue related to recovering/restoring data in the profile
 ** operating system - if operating system tag whatever makes sense, e.g. "Windows Vista", "Windows XP", "Windows 7", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu"
-** Thunderbird version, e.g. "Thunderbird 10", "Thunderbird 14" for Thunderbird 3.0 final, "Thunderbird 15 Beta 3", "Thunderbird 2.0.0.23"
+** Thunderbird version, for brevity please use "tbxx", e.g.  e.g. '''{{Gsfntag|tb10}}''' for Thunderbird 10", '''{{Gsfntag|tb14}}''' for "Thunderbird 14", '''{{Gsfntag|tb15}}''' for "Thunderbird 15", etc.
 ** tag with bug number e.g. "bug 541892" if there's a bug in bugzilla referenced
 ** mail provider e.g. "Comcast", "gmail"
 * where it makes sense use the bugzilla keywords: https://bugzilla.mozilla.org/describekeywords.cgi
 * if the topic is user experience related then tag it with the appropriate ux-keyword i.e. one or more of "ux-feedback", "ux-implementation-level", "ux-jargon", "ux-discovery", etc ([http://spreadsheets.google.com/pub?key=tJxF8zTuLdEj9pUcxnLAemA&output=html full ux keyword list in a spreadsheet with explanations], {{bug|561262|bugzilla implementation}}, [http://blog.mozilla.com/faaborg/2010/04/22/dont-talk-about-users/ blog post], [http://groups.google.com/group/tb-planning/browse_thread/thread/43f560a05d68c552?fwc=1&pli=1 thunderbird context])
-* '''{{Gsfntag|not_responding}}''' - when windows title bar has "(Not Responding)" aka Mac beach ball
-* '''{{Gsfntag|unresponsive_script}}''' - unresponsive script dialog/error shown
 * locale issues: