Bugzilla:Support: Difference between revisions

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Here's a list of the top support issues in Bugzilla:
See http://www.bugzilla.org/support/ .
 
* When trying to attach an attachment, I get "MySQL Server has gone away." This means that max_allowed_packet isn't big enough. We can fix this by doing SET SESSION max_allowed_packet = Bugzilla->params->{'maxattachmentsize'} when we connect to MySQL.
* How do I use Active Directory with Bugzilla?
** Perhaps we could add instructions directly into editparams.cgi for this.
* install_driver(mysql) failed: Can't load '/usr/local/lib/perl5/site_perl/5.8.8/sun4-solaris/auto/DBD/mysql/mysql.so' This happens on Solaris because their Perl doesn't set LD_LIBRARY_PATH correctly and you have to do it in your environment and Apache's environment.
* How do I move Bugzilla from one server to another?
* How do I import bugs from my old Bugzilla into my new Bugzilla? This is confused people who don't realize that they can just upgrade using checksetup.pl. The upgrading section of the docs needs to be moved right under the Configuration section and made much better.
* "Use of uninitialized value" in Apache's error_log. This is usually a harmless error, it would be nice to have some parameter that enabled "no warnings qw(uninit)" or whatever the right syntax is.
* "I set urlbase wrong and now I can't log in." Honestly, people, we don't need urlbase in that login form, there are other ways to fix that security issue.
* How do I set up procmail for email_in.pl? We should ship an example procmail script.
* What kind of hardware does Bugzilla require? We can add something about this to the docs and link to it from the website.
* "Everybody is on the CC list of every bug!" This is confused usemenuforusers users.

Latest revision as of 16:19, 16 February 2015

See http://www.bugzilla.org/support/ .

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