Support/Weekly Meetings/Agenda 2008-09-08: Difference between revisions
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(New page: <small>Support » Weekly Meetings » 2008-09-08</small> '''Sumo''' * Announcing new team * Gathering/reporting top issues * [http://spreadsheets.go...) |
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* Gathering/reporting top issues | * Gathering/reporting top issues | ||
* [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] | * [http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en Weekly metrics] | ||
** I'm iffy on reliability of top/bottom articles. (cilias) | |||
* Norton 360 ([https://bugzilla.mozilla.org/show_bug.cgi?id=452469 bug 452469]) - instructions in [http://support.mozilla.com/en-US/kb/Bookmarks+and+toolbar+buttons+not+working+after+upgrading article] not working for everyone. | |||
'''Knowledge Base''' | '''Knowledge Base''' | ||
* | * Bugzilla: 4 new article bugs [http://tinyurl.com/64hbbg], 2 article bugs fixed [https://bugzilla.mozilla.org/show_bug.cgi?id=453753][https://bugzilla.mozilla.org/show_bug.cgi?id=452129] | ||
* In case you missed it [http://blog.mozilla.com/sumo/2008/09/03/getting-notified-of-new-article-translations/ We now have notification of when a new translation is created]. | |||
* Gathering feedback and suggestions for new article editor. [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=152040&forumId=3] | |||
'''Forums''' | '''Forums''' | ||
* | * Forums were giving DB errors: https://bugzilla.mozilla.org/show_bug.cgi?id=452953 fixed but now really slow https://bugzilla.mozilla.org/show_bug.cgi?id=453936 | ||
* Traffic is still high from Major Update. | |||
'''Live Chat''' | '''Live Chat''' | ||
* | * Traffic still high from MU release, helpers get burned out quickly | ||
* 6 new accounts last week | |||
* Notes/status on a [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=148132&forumId=3 sample of ~70 chats] | |||
** Top issues: bookmarks in location bar, Norton 360 locks places.sqlite, Firefox crashes, Firefox will not start, some printer drivers print garbage text, lost bookmarks | |||
* Contributors conference now proxied to #sumo thanks to mzz's bot | |||
* New hours - break between two parts of afternoon shift? | |||
Latest revision as of 17:45, 8 September 2008
Support » Weekly Meetings » 2008-09-08
Sumo
- Announcing new team
- Gathering/reporting top issues
- Weekly metrics
- I'm iffy on reliability of top/bottom articles. (cilias)
- Norton 360 (bug 452469) - instructions in article not working for everyone.
Knowledge Base
- Bugzilla: 4 new article bugs [1], 2 article bugs fixed [2][3]
- In case you missed it We now have notification of when a new translation is created.
- Gathering feedback and suggestions for new article editor. [4]
Forums
- Forums were giving DB errors: https://bugzilla.mozilla.org/show_bug.cgi?id=452953 fixed but now really slow https://bugzilla.mozilla.org/show_bug.cgi?id=453936
- Traffic is still high from Major Update.
Live Chat
- Traffic still high from MU release, helpers get burned out quickly
- 6 new accounts last week
- Notes/status on a sample of ~70 chats
- Top issues: bookmarks in location bar, Norton 360 locks places.sqlite, Firefox crashes, Firefox will not start, some printer drivers print garbage text, lost bookmarks
- Contributors conference now proxied to #sumo thanks to mzz's bot
- New hours - break between two parts of afternoon shift?