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GearStore/FAQ: Difference between revisions
→More Information About gear.mozilla.org (Launching Fall 2014!): Update to section header - site launched
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We'd love help - everything from items you would like to see added to the store, feedback on functionality, or help coordinating gear in spaces or for teams. Please email gearteam at mozilla dot com if you'd like to help. | We'd love help - everything from items you would like to see added to the store, feedback on functionality, or help coordinating gear in spaces or for teams. Please email gearteam at mozilla dot com if you'd like to help. | ||
==More Information About gear.mozilla.org | == More Information About gear.mozilla.org == | ||
===Who receives the revenue from gear.mozilla.org?=== | === Who receives the revenue from gear.mozilla.org? === | ||
Donations from Official Mozilla Gear will go to the Mozilla Foundation to further its mission to promoting openness, innovation, and opportunity on the Web. | Donations from Official Mozilla Gear will go to the Mozilla Foundation to further its mission to promoting openness, innovation, and opportunity on the Web. | ||
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This is version 1.0 of gear.mozilla.org. We first wanted to feature items that would be most popular and most "evergreen." More items will be added over time. Stay tuned! | This is version 1.0 of gear.mozilla.org. We first wanted to feature items that would be most popular and most "evergreen." More items will be added over time. Stay tuned! | ||
===Why is Mozilla Gear in English only?=== | === Why is Mozilla Gear in English only? === | ||
Mozilla is a global organization. As such, we know that translating gear.mozilla.org into languages other than U.S. English is very important. In order to launch Mozilla Gear as soon as possible, v1.0 of the site is in US-EN only. Additional languages will be added. | Mozilla is a global organization. As such, we know that translating gear.mozilla.org into languages other than U.S. English is very important. In order to launch Mozilla Gear as soon as possible, v1.0 of the site is in US-EN only. Additional languages will be added. | ||
===Will there be gear available in children's sizes?=== | === Will there be gear available in children's sizes? === | ||
Yes! Merchandise during launch will be in adult sizes only, but eventually we want to add child-sized clothing and other items for even the littlest Mozilla fans. | Yes! Merchandise during launch will be in adult sizes only, but eventually we want to add child-sized clothing and other items for even the littlest Mozilla fans. | ||
===Can I be a store model sometime?=== | === Can I be a store model sometime? === | ||
As we roll out new products for Mozilla Gear, we'll arrange additional photo shoots. We'll do our best to host these in different MozSpaces. Models are selected largely on a first come, first served basis, though we do need to ensure we have both women and men represented, along with a variety of clothing sizes. | As we roll out new products for Mozilla Gear, we'll arrange additional photo shoots. We'll do our best to host these in different MozSpaces. Models are selected largely on a first come, first served basis, though we do need to ensure we have both women and men represented, along with a variety of clothing sizes. | ||
===Can I design an item for Mozilla Gear?=== | === Can I design an item for Mozilla Gear? === | ||
Yes! More information to come once the store has launched. | Yes! More information to come once the store has launched. | ||
===Can I suggest merchandise or marketing ideas for Mozilla Gear?=== | === Can I suggest merchandise or marketing ideas for Mozilla Gear? === | ||
Yes! Add your brilliant ideas to the [https://etherpad.mozilla.org/gear-store-ideas "Ideas for Gear" list]. | Yes! Add your brilliant ideas to the [https://etherpad.mozilla.org/gear-store-ideas "Ideas for Gear" list]. | ||
===Why does the Firefox t-shirt have a flat rate shipping fee?=== | === Why does the Firefox t-shirt have a flat rate shipping fee? === | ||
During the business planning process for Mozilla Gear, many of our community members expressed a desire to have at least one item available to anyone, anywhere, for the same end-to-end price. Shipping costs can be very high -- $15 - $20 or more to ship one T-shirt to some locales around the globe. We're a global organization, we wanted the Firefox shirt to be accessible to more Mozillians around the world. | During the business planning process for Mozilla Gear, many of our community members expressed a desire to have at least one item available to anyone, anywhere, for the same end-to-end price. Shipping costs can be very high -- $15 - $20 or more to ship one T-shirt to some locales around the globe. We're a global organization, we wanted the Firefox shirt to be accessible to more Mozillians around the world. | ||
===Do other items have the flat rate shipping fee?=== | === Do other items have the flat rate shipping fee? === | ||
No. Other items have the traditional shipping rates used by our vendor in their other stores. | No. Other items have the traditional shipping rates used by our vendor in their other stores. | ||
===How was the flat shipping rate calculated?=== | === How was the flat shipping rate calculated? === | ||
We looked at the geographic data of our user base, Mozillians.org, and donors, and came up with an expected global distribution for Mozilla Gear customers. We then took the average of the projected shipping rates and used that as the price point for the shipping on that shirt. We may adjust the one-rate shipping cost based on order volume and demand. | We looked at the geographic data of our user base, Mozillians.org, and donors, and came up with an expected global distribution for Mozilla Gear customers. We then took the average of the projected shipping rates and used that as the price point for the shipping on that shirt. We may adjust the one-rate shipping cost based on order volume and demand. | ||
===Why are most of the items sourced in the United States?=== | === Why are most of the items sourced in the United States? === | ||
We had to pick places to start. If the bulk of purchases on different goods gain other geographic focus, we may move our suppliers to that part of the world. Our vendor manages those decisions on our behalf. | We had to pick places to start. If the bulk of purchases on different goods gain other geographic focus, we may move our suppliers to that part of the world. Our vendor manages those decisions on our behalf. | ||