Open Comms/Get Involved: Difference between revisions

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===Ways to Get Involved in Open Comms===
  #REDIRECT [[Mozilla Open Mic/Get Involved]]
 
We have a ton of contribution pathways! From Support to Social to PR, there are almost endless ways you can help shape our communications program and tell the world about Mozilla.
 
===One time contributions===
====Localization ====
'''Who:''' If you know English and can translate it into another language (for example, your native one), help us translate English language articles into your language.
 
'''Requirements:'''
Working knowledge of English, good knowledge of your native language, good writing skills, attention to detail
 
'''How to get involved''': Sign up for a SUMO account and get started [https://support.mozilla.org/en-US/get-involved/l10n here]
 
'''Training:'''[[https://support.mozilla.org/en-US/kb/sumo-living-localization-guide | To get started read the SUMO localization Guide]]
 
'''Contact:''' Locale Leaders or admin short list: [http://mailto://vesper@mozilla.com vesper@mozilla.com]
 
====Social Support Tweeting and Facebook posting====
'''Who:''' For those of you that like to represent Mozilla Support in social channels this is the place for you. You can tweet or post on Facebook as a Mozillian to help give support to Mozilla software users.
 
'''Requirements''': Twitter account or a Sprinklr account(ask Madalina in "Contact"), an email account and 10 mins of your time.
 
'''How to Get Involved:''' Mail the social support mailing list that you would like to sign up (see contact link below) and check out [[https://wiki.mozilla.org/Support/Social SUMO Social Support Wiki Page]]
 
'''Training:''' [[https://docs.google.com/presentation/d/15KENYxyfTwkB5WsTbbHOChh9-efR5Ywjt6YNApXDRc0/edit#slide=id.g57c0aa7d8_00  Intro slide deck]]
 
'''Contact :'''[[https://wiki.mozilla.org/Support/Social#Contact  Social Support Contact Page]] or the Admin short list: [[mana@mozilla.com]] , [[Lhull@mozilla.com]]
 
[[https://wiki.mozilla.org/Support/Social | Find out more information here]]
 
====Writing A Campaign Tweet or Blog Post====
[[https://wiki.mozilla.org/Open_Comms/Encryption]]
[[Media Relations blog post tips]]
 
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
====Answer a Support Forum Question====
[[https://support.mozilla.org/en-US/kb/answering-questions-support-forum?redirectlocale=en-US&redirectslug=answer-support-questions]]
[[https://wiki.mozilla.org/Support#Contribution_areas]]
 
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
===A Few contributions a week===
====Localize a Support Article====
[[https://support.mozilla.org/en-US/kb/translating-an-article]]
[[https://support.mozilla.org/en-US/kb/practice-article-localize-this]]
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
====Become part of the Comm Reps program ====
[[CommSquared | Comm Reps]]
 
'''Who:''' If you like to write, talk about Mozilla on social media, you are already a step ahead. If Mozilla megaphone sound like you, we could use your help.
 
'''Requirements:'''Mozillian Profile link-> https://mozillians.org/en-US/ ,
Email to PR team a heads-up at communications@mozilla.com
Fill out this form first: [https://docs.google.com/forms/d/16vXnTx7WdtbhUNsNgdVZVQTYbb4qFE72A7965lyie_Q/viewform?edit_requested=true here]
Topic of interest from Open Comms team
* Upcoming (not yet released/announced) projects, product features, etc.
* Public policy / political statements (beyond what’s on the wiki)
* Data/statistics on product usage, market share, etc.
 
'''How to get involved:''' Contact communications@mozilla.com
 
'''Training:'''[https://wiki.mozilla.org/CommSquared/Blogpost CommSquared Blogpost] - older
[https://wiki.mozilla.org/Open_Comms#How_to_write_an_effective_blog_post  Effective blogpost tips]
 
 
'''Contact:''' communications@mozilla.com
 
====Support Forum Specialist====
 
'''Who:'''Like to troubleshoot Firefox, Firefox for Android, Firefox for iOS, Webmaker or Thunderbird, look here.
 
'''Requirements:'''SUMO support account from https://support.mozilla.org
 
'''How to get involved:'''[[https://support.mozilla.org/en-US/kb/answering-questions-support-forum?redirectlocale=en-US&redirectslug=answering-support-questions Sign up and start answering questions]]
 
'''Training:''' [https://support.mozilla.org/en-US/get-involved/questions] and One and done start here: [https://oneanddone.mozilla.org/tasks/119/]
 
 
'''Contact:'''Admin short list: guigs@mozilla.com and mada@mozilla.com
 
====Writing a Support Article or making edits====
[[https://support.mozilla.org/en-US/kb/using-knowledge-base-dashboard]]
[[https://support.mozilla.org/en-US/kb/improve-knowledge-base]]
 
===Tribal Commitment Contributions===
====Locale Leader====
'''Who:''' Do you not see a locale listed in the SUMO contributor forum? This is where you can start one. Start by reaching out to Michal the Localization Admin for SUMO.
[[https://support.mozilla.org/en-US/kb/how-be-sumo-locale-leader | SUMO how to become a Locale Leader]]
 
TBA: New changes are happening in regards to the support forum platform. Contact any SUMO admin for more information of the progress of this project.
 
====Support Forum Moderator====
[[https://support.mozilla.org/en-US/kb/moderation-guidelines]]
 
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
====Support Knowledge Base Article Reviewer and Editor====
[[https://support.mozilla.org/en-US/kb/write-articles-knowledge-base]]
 
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
====High profile Media Relations====
[[link to tips in media relations]]
 
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
====Social Support Reviewer and Approver====
[[https://wiki.mozilla.org/Support/Social#Contact]]
[link write up for description of role from Mada]
 
'''Who:'''
 
'''Requirements:'''
 
'''How to get involved:'''
 
'''Training:'''
 
'''Contact:'''
 
===Don't see something, you can propose more===
Contact[[opencomms community email]]

Latest revision as of 20:15, 11 July 2016

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