GearStore/FAQ: Difference between revisions

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→‎External Gear Store closes on March 31, 2016: updating to a more relevant question

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 ==FAQ==
+=== Can I purchase gear for personal use?  ===
+On March 31, 2016, Mozilla shut down gear.mozilla.org. With that closure, there is no longer a way for Mozilla enthusiasts to purchase gear.
-===Is there special gear for those On-boarding at Mozilla?===
+=== Who can file a bug for gear?  ===
+Any Mozillian can file a bug to request gear to recognize another Mozillian's efforts, as long as it fits within the approved use guidelines. Paid Mozilla staff can also request gear for other purposes (i.e. events, campaigns) through this bug. <br>
-In October, the People Team will be launching the On-Boarding program at Mozilla. As part of this program, individuals will be given directions on how to obtain the On-boarding package from the Gear Store. This package will include the *essential* Mozilla Gear that will help them get started! Look for more info on this topic from the People Team soon. For any questions, please email onboarding@mozilla.com.
+Mozilla Reps should continue to rely on their current, well-established method for [https://wiki.mozilla.org/ReMo/Tools_and_Resources ordering gear] for events and projects. And Mozillians who are not Mozilla Reps can request gear for events through a [https://reps.mozilla.org/people/#/ Rep] in their area. When possible, please request gear from a Rep at least one month in advance.<br>
-===Where can I go to '''Buy''' gear for myself and my friends?===
+=== Does my team have a budget for gear?  ===
+Teams most likely did '''not''' budget for gear. However, gear usage as well as any shipping and customs/duties/taxes associated with those requests are being charged back to each team on a quarterly basis. Please check in with your HRBP if you have questions on that process.
-During Phase I, gear will be available for such scenarios as recognition and reward, events and team morale.  If you would like to purchase t-shirts for personal use (or to give out to friends!), please continue to do so through the Mozilla Foundation.
+=== Is there special gear for new hires at Mozilla?  ===
+The People Team now manages the new hire onboarding program at Mozilla. For any questions, please email onboarding at mozilla dot com.
-Moving forward, we will investigate options for personal orders within the current store and whether to re-launch a public-facing store where gear is available to anyone for purchase. More updates to come in Q4.
+=== Who can help me with a custom order?  ===
+We can! When you need to place a custom order, '''always''' fill out the 'Additional Comments' section of the traditional bug form with more information about your order and how we can be of help. (This includes an item not available in the store or customization work.)
-===I work for the Mozilla Foundation, where can I obtain Gear?===
+=== What if I have a last minute request?  ===
+If you need gear within the week, please indicate so on the bug and we will assign the bug to a Space Gear Coordinator who will do their best to assist you from within your space.
-At this time, the Mozilla Foundation has decided to focus its gear around its Webmaker program and its own system, and won't be using this site.  If you have any questions about gear, please contact Michelle Thorne and michelle at mozillafoundation dot org.
+Please note: Due to space limitations, gear is not available at every Mozilla space. More information about requesting gear from Mozilla spaces can be found [https://wiki.mozilla.org/GearStore/SpaceRequests here].
-===Budgets? Tell Me More...===
-Great news! - each team now has assigned to them an extra bit of money to help this year with the cost of gear. These budgets have been assigned to each team based on the number of paid-staff and volunteers on their team. It doesn't sound like fun (or at least to some), but we need be able to track what we spend, when we go over budget, and have the flexibility to get more if needed.
-===Want to help?===
-Interested in Phase 2 of the Gear Store, have ideas about items you would like to see added to the store, or would like to get more information. Please email gearteam@mozilla.com.