canmove, Confirmed users
1,343
edits
Sheriffing/How To/Escalate: Difference between revisions
we are getting support request so removing our email address
ChrisCooper (talk | contribs) No edit summary |
(we are getting support request so removing our email address) |
||
| Line 2: | Line 2: | ||
= Guidelines on escalating build farm events to Release Engineering and the MOC = | = Guidelines on escalating build farm events to Release Engineering and the MOC = | ||
If an issue appears "global" -- outside of what RelEng can control like ftp.m.o or hg.m.o being down -- then going directly to the MOC can save a lot of time -- especially during off hours. The MOC can be reached | If an issue appears "global" -- outside of what RelEng can control like ftp.m.o or hg.m.o being down -- then going directly to the MOC can save a lot of time -- especially during off hours. The MOC can be reached in irc #moc. The MOC knows how to contact and escalate any issue. | ||
If it's something RelEng can handle (or you also want them to be aware), here's the escalation path: | If it's something RelEng can handle (or you also want them to be aware), here's the escalation path: | ||