Sheriffing/How To/Escalate: Difference between revisions
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* there's already a status (https://status.mozilla.org/) (but still let MOC know it's tree-impacting) | * there's already a status (https://status.mozilla.org/) (but still let MOC know it's tree-impacting) | ||
== Releng == | == Releng and Ciduty == | ||
If it's something RelEng can handle (or you also want them to be aware), here's the escalation path: | If it's something RelEng can handle (or you also want them to be aware), here's the escalation path: | ||
* ping *| | * ping *|ciduty in #ci | ||
* use the !squirrel stalk word in # | * use the !squirrel stalk word in #ci | ||
* Follow the escalation route at https://wiki.mozilla.org/ReleaseEngineering#Contacting_Release_Engineering | * Follow the escalation route at https://wiki.mozilla.org/ReleaseEngineering#Contacting_Release_Engineering | ||
== TaskCluster == | == TaskCluster == | ||
* ping in #taskcluster (see https://wiki.mozilla.org/TaskCluster for coverage in any timezone) | * ping in #taskcluster (see https://wiki.mozilla.org/TaskCluster for coverage in any timezone) | ||
Revision as of 08:23, 14 May 2018
Guidelines on escalating outages
MOC
If you cannot pinpoint the affected system or team responsible, going directly to the MOC can save a lot of time, especially during off-hours. The MOC can be reached in irc #moc. The MOC knows how to contact and escalate any issue.
Other signs of a global issue include:
- you see nagios alerts for the issue in #sysadmins
- there's already a status (https://status.mozilla.org/) (but still let MOC know it's tree-impacting)
Releng and Ciduty
If it's something RelEng can handle (or you also want them to be aware), here's the escalation path:
- ping *|ciduty in #ci
- use the !squirrel stalk word in #ci
- Follow the escalation route at https://wiki.mozilla.org/ReleaseEngineering#Contacting_Release_Engineering
TaskCluster
- ping in #taskcluster (see https://wiki.mozilla.org/TaskCluster for coverage in any timezone)