Support:Sprint/Firefox 65 SUMO Day: Difference between revisions
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# answer at least 5 questions | # answer at least 5 questions | ||
'''Choose from the following to ask for help and interact with other participants''' | =Resources= | ||
=='''Choose from the following to ask for help and interact with other participants'''== | |||
'''Join the live discussion for collaborating with other members asking questions:''' | '''Join the live discussion for collaborating with other members asking questions:''' | ||
*[https://kiwiirc.com/client/irc.mozilla.org/sumo #sumo on IRC] | *[https://kiwiirc.com/client/irc.mozilla.org/sumo #sumo on IRC] | ||
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[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]] | [[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]] | ||
'''Resources for setting up Social Support''' | =='''Resources for setting up Social Support'''== | ||
[Social Support Guidelines] | [Social Support Guidelines] | ||
[Set up TweetDeck] | [Set up TweetDeck] | ||
Revision as of 21:32, 22 January 2019
How to participate:
- Sign up on the SUMO Sprint website: https://events.mozilla.org/firefox65supportsprint
- If you signed up after Jan 29, 2019 please reach out to #sumo on IRC or post to one of the two posts in discourse or the community forum
- Make sure you have reviewed the Community Participation Guidelines
- Wait for Jan 29 for an email for a link to your team and trello board for further instructions.
On the day of the launch:
- Update Firefox on all of your devices or download a new copy
- Review the changes in the contributor discussion forum
- Review the Release Notes
- log in to one of the live discussions below and
- choose a question to answer
- research the answer, then make a post
- wait for a reply
- follow up
- answer at least 5 questions
Resources
Choose from the following to ask for help and interact with other participants
Join the live discussion for collaborating with other members asking questions:
- #sumo on IRC
- SUPPORT Telegram group chat
- SOCIAL Support Telegram group chat
- sumo2 for NDA Mozillians on the Mozilla Slack
- Advanced Firefox Troubleshooting Forum
Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda: [[1]] [[2]]
Resources for setting up Social Support
[Social Support Guidelines] [Set up TweetDeck] [Common Twitter Responses] - remember to use #fxhelp
Resources for answering Support Forum questions [Answering Questions in the Support Forum] [Anatomy of a Response] [Quality Support Principles discussion] [Common Support Forum Questions]