Support:Sprint/Firefox 65 SUMO Day: Difference between revisions

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'''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:'''  
'''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:'''  
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01-30]]
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01-31]] --This was moved to Thursday!
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]]
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]]


=='''Resources for setting up Social Support'''==
=='''Resources for setting up Social Support'''==
[Social Support Guidelines]
[https://support.mozilla.org/en-US/kb/social-support-guidelines Social Support Guidelines]
[Set up TweetDeck]
[https://support.mozilla.org/en-US/kb/social-support-tools-and-workspace Set up TweetDeck]
[Common Twitter Responses] - remember to use #fxhelp
[https://support.mozilla.org/en-US/kb/army-of-awesome-common-replies Common Twitter Responses] - remember to use #fxhelp


'''Resources for answering Support Forum questions'''
'''Resources for answering Support Forum questions'''
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[Anatomy of a Response]
[Anatomy of a Response]
[Quality Support Principles discussion]
[Quality Support Principles discussion]
[Common Support Forum Questions]
[https://support.mozilla.org/en-US/kb/common-forum-responses Common Support Forum Questions]

Revision as of 22:14, 22 January 2019

How to participate:

  1. Sign up on the SUMO Sprint website: https://events.mozilla.org/firefox65supportsprint
  2. If you signed up after Jan 29, 2019 please reach out to #sumo on IRC or post to one of the two posts in discourse or the community forum
  3. Make sure you have reviewed the Community Participation Guidelines
  4. Wait for Jan 29 for an email for a link to your team and trello board for further instructions.

On the day of the launch:

  1. Update Firefox on all of your devices or download a new copy
  2. Review the changes in the contributor discussion forum
  3. Review the Release Notes
  4. log in to one of the live discussions below and
  5. choose a question to answer
  6. research the answer, then make a post
  7. wait for a reply
  8. follow up
  9. answer at least 5 questions

Resources

Choose from the following to ask for help and interact with other participants

Join the live discussion for collaborating with other members asking questions:

Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda: [[1]] --This was moved to Thursday! [[2]]

Resources for setting up Social Support

Social Support Guidelines Set up TweetDeck Common Twitter Responses - remember to use #fxhelp

Resources for answering Support Forum questions [Answering Questions in the Support Forum] [Anatomy of a Response] [Quality Support Principles discussion] Common Support Forum Questions

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