Support/Weekly Meetings/Agenda 2008-12-15

Support » Weekly Meetings » 2008-12-08

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• Summary of feedback from localizers
• 255 article comments.
  • List of useful article comments from previous week [1]
  • This week, I'll start grouping them, to include in weekly metrics.
• Alice says removing places.sqlite is not the solution for places locked, and that it should be the solution in Bookmarks and toolbar buttons not working after upgrading
• SUMO 0.8 will include SHOWFOR support for Firefox 3.1!
• Articles on installing Firefox will need updating for Firefox 3.0.5 (due out this week), because of the new way the EULA is presented. See bug 465855.
• New content block: closing the Options window. [2]
• KB data now includes all poll questions and CSAT for your easy reference.

Forum

Of new threads this week:

• No reply or "other": 845
• Request for more info: 793
• Solved: 150
• Proposed solution: 39
• Locked: 17

Live Chat

• Metrics update
  • New accounts created: 8
  • Accounts approved: 1 (tom08)
• Common issues
  • bug 406646 (Menus take a long time to load, and the first item in the menu is automatically selected. The workaround is to hold down the mouse button when clicking.)
  • Location bar complaints (bookmarks in location bar)
  • Data corruption (sqlite files, preferences, passwords) remains an issue. The most common fix is to remove the affected file and restore a backup.
  • Unable to connect after upgrading Firefox
• Live Chat CSAT coming in 0.8, including easy forum replies after the chat session is over

Roundtable

Cww off to Hong Kong tomorrow morning!