Support/Weekly Meetings/Agenda 2008-12-15: Difference between revisions

From MozillaWiki
Jump to navigation Jump to search
No edit summary
No edit summary
 
(8 intermediate revisions by 3 users not shown)
Line 1: Line 1:
<small>[[Support|Support]] » [[Support/Weekly_Meetings|Weekly Meetings]] » 2008-12-08</small>
<small>[[Support|Support]] » [[Support/Weekly_Meetings|Weekly Meetings]] » 2008-12-15</small>


'''Sumo'''
'''Sumo'''
Line 6: Line 6:


'''Knowledge Base'''
'''Knowledge Base'''
* Summary of feedback from localizers [Support/l10n:Feedback]
* [[Support/l10n:Feedback|Summary of feedback from localizers]]
* 255 article comments.
* 255 article comments.
** List of useful article comments from previous week [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=225512&forumId=3]
** List of useful article comments from previous week [http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=225512&forumId=3]
Line 14: Line 14:
* Articles on installing Firefox will need updating for Firefox 3.0.5 (due out this week), because of the new way the EULA is presented. See {{bug|465855}}.
* Articles on installing Firefox will need updating for Firefox 3.0.5 (due out this week), because of the new way the EULA is presented. See {{bug|465855}}.
* New content block: closing the Options window. [http://support.mozilla.com/en-US/kb/Dynamic+Content#closeOptionsPreferences]
* New content block: closing the Options window. [http://support.mozilla.com/en-US/kb/Dynamic+Content#closeOptionsPreferences]
* [http://spreadsheets.google.com/ccc?key=pcFgq6gBGbHnQyMSMpZ6PYA&pli=1 KB data] now includes all poll questions and CSAT for your easy reference.


'''Forum'''
'''Forum'''
Of new threads this week:
*No reply or "other": 845
*Request for more info: 793
*Solved: 150
*Proposed solution: 39
*Locked: 17
Need to follow up to see what exactly is generating this data and why it doesn't match with tiki-admin_actionlog.php.


'''Live Chat'''
'''Live Chat'''
*Metrics update
**New accounts created: 8
**Accounts approved: 1 (tom08)
*Common issues
**[https://bugzilla.mozilla.org/show_bug.cgi?id=406646 bug 406646] (Menus take a long time to load, and the first item in the menu is automatically selected. The workaround is to hold down the mouse button when clicking.)
** Location bar complaints (bookmarks in location bar)
** Data corruption (sqlite files, preferences, passwords) remains an issue.  The most common fix is to remove the affected file and restore a backup.
** Unable to connect after upgrading Firefox
* [https://bugzilla.mozilla.org/show_bug.cgi?id=458713 Live Chat CSAT] coming in 0.8, including easy forum replies after the chat session is over


'''Roundtable'''
'''Roundtable'''
Cww off to Hong Kong tomorrow morning!

Latest revision as of 14:16, 22 December 2008

Support » Weekly Meetings » 2008-12-15

Sumo

Knowledge Base

  • Summary of feedback from localizers
  • 255 article comments.
    • List of useful article comments from previous week [1]
    • This week, I'll start grouping them, to include in weekly metrics.
  • Alice says removing places.sqlite is not the solution for places locked, and that it should be the solution in Bookmarks and toolbar buttons not working after upgrading
  • SUMO 0.8 will include SHOWFOR support for Firefox 3.1!
  • Articles on installing Firefox will need updating for Firefox 3.0.5 (due out this week), because of the new way the EULA is presented. See bug 465855.
  • New content block: closing the Options window. [2]
  • KB data now includes all poll questions and CSAT for your easy reference.

Forum

Of new threads this week:

  • No reply or "other": 845
  • Request for more info: 793
  • Solved: 150
  • Proposed solution: 39
  • Locked: 17

Need to follow up to see what exactly is generating this data and why it doesn't match with tiki-admin_actionlog.php.


Live Chat

  • Metrics update
    • New accounts created: 8
    • Accounts approved: 1 (tom08)
  • Common issues
    • bug 406646 (Menus take a long time to load, and the first item in the menu is automatically selected. The workaround is to hold down the mouse button when clicking.)
    • Location bar complaints (bookmarks in location bar)
    • Data corruption (sqlite files, preferences, passwords) remains an issue. The most common fix is to remove the affected file and restore a backup.
    • Unable to connect after upgrading Firefox
  • Live Chat CSAT coming in 0.8, including easy forum replies after the chat session is over

Roundtable

Cww off to Hong Kong tomorrow morning!

Retrieved from "https://wiki.allizom.org/index.php?title=Support/Weekly_Meetings/Agenda_2008-12-15&oldid=121583"