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Support:Sprint/Firefox 65 SUMO Day: Difference between revisions
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# answer at least 5 questions | # answer at least 5 questions | ||
'''Choose from the following to ask for help and interact with other participants''' | =Resources= | ||
=='''Choose from the following to ask for help and interact with other participants'''== | |||
'''Join the live discussion for collaborating with other members asking questions:''' | '''Join the live discussion for collaborating with other members asking questions:''' | ||
*[https://kiwiirc.com/client/irc.mozilla.org/sumo #sumo on IRC] | *[https://kiwiirc.com/client/irc.mozilla.org/sumo #sumo on IRC] | ||
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'''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:''' | '''Join a live SUMO Meeting on a Wed during the sprint if you notice any patterns and add it to the agenda:''' | ||
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01- | [[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-01-31]] --This was moved to Thursday! | ||
[[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]] | [[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2019-02-06]] | ||
'''Resources for setting up Social Support''' | =='''Resources for setting up Social Support'''== | ||
[Social Support Guidelines] | [https://support.mozilla.org/en-US/kb/social-support-guidelines Social Support Guidelines] | ||
[Set up TweetDeck] | [https://support.mozilla.org/en-US/kb/social-support-tools-and-workspace Set up TweetDeck] | ||
[Common Twitter Responses] - remember to use #fxhelp | [https://support.mozilla.org/en-US/kb/army-of-awesome-common-replies Common Twitter Responses] - remember to use #fxhelp | ||
'''Resources for answering Support Forum questions''' | '''Resources for answering Support Forum questions''' | ||
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[Anatomy of a Response] | [Anatomy of a Response] | ||
[Quality Support Principles discussion] | [Quality Support Principles discussion] | ||
[Common Support Forum Questions] | [https://support.mozilla.org/en-US/kb/common-forum-responses Common Support Forum Questions] | ||
[[Category:Support]] | |||