Support/TikiUpstreamTriage: Difference between revisions

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== What ==
== What ==


Goal:
* Go trough [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&component=Forum&component=General&component=Knowledge+Base+Software&component=Localization&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&resolution=FIXED&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= all modifications] and categorize them.
** List of untriaged bugs: [https://bugzilla.mozilla.org/buglist.cgi?field0-0-0=status_whiteboard;resolution=FIXED;query_format=advanced;type0-0-0=nowordssubstr;value0-0-0=tiki_string%20tiki_triage%20sumo_triage%20tiki_upstreamed%20sumo_only%20tiki_feature%20tiki_bug%20tiki_fixed;component=Forum;component=General;component=Knowledge%20Base%20Software;component=Localization;product=support.mozilla.com bugzilla link]
** List of bugs that need triage by SUMO dev team: '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=sumo_triage&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= sumo_triage]'''
** List of bugs that need triage by Tiki/Marc Laporte: '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=tiki_triage&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= tiki_triage]'''
* Then, upstream '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=status_whiteboard&type0-0-0=anywordssubstr&value0-0-0=tiki_bug+tiki_feature+tiki_template+tiki_string&field0-1-0=status_whiteboard&type0-1-0=notsubstring&value0-1-0=tiki_upstreamed all bugs marked tiki_feature, tiki_bug, tiki_template, or tiki_string]''' (note: the bugzilla link doesn't include bugs already upstreamed as marked with tiki_upstreamed; for the full list of bugs to upstream, see the category links below).
* Any bugs that can't be upstreamed as is without discussing best approach is marked with '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=status_whiteboard&type0-0-0=anywordssubstr&value0-0-0=tiki_discuss&field0-1-0=noop&type0-1-0=noop&value0-1-0=&field0-2-0=noop&type0-2-0=noop&value0-2-0= tiki_discuss]'''. This list should ideally be emtpy! If there are bugs in this list, please help find the solution so it can be upstreamed.


Go trough [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&component=Forum&component=General&component=Knowledge+Base+Software&component=Localization&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&resolution=FIXED&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= all modifications] and categorize them.


This will take some time as there is a [https://bugzilla.mozilla.org/report.cgi?x_axis_field=component&y_axis_field=product&z_axis_field=resolution&query_format=report-table&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&format=table&action=wrap&field0-0-0=noop&type0-0-0=noop&value0-0-0= huge list].
Categories will be described below:
 
 
Categories will be described below


* '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=tiki_triage&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= tiki_triage]''': A new bug that needs to be triaged by TikiWiki to determine the actual tiki status
* '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=tiki_triage&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= tiki_triage]''': A new bug that needs to be triaged by TikiWiki to determine the actual tiki status
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* '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=tiki_bug&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= tiki_bug]''': Bug that should also be fixed in upstream TikiWiki
* '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=tiki_bug&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= tiki_bug]''': Bug that should also be fixed in upstream TikiWiki
* '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=sumo_only&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= sumo_only]''': Stuff that is related to the administration/maintenance of the SUMO website that can't really be upstreamed
* '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=sumo_only&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= sumo_only]''': Stuff that is related to the administration/maintenance of the SUMO website that can't really be upstreamed
* '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=tiki_discuss&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= tiki_discuss]''': Stuff that can't be upstreamed before we discuss the best approach
* '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=tiki_upstreamed&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= tiki_upstreamed]''': Stuff that has been successfully upstreamed (but needs QA/regression testing)
* '''[https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=tiki_test&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= tiki_test]''': Needs to be tested/evaluated on http://tiki-trunk.mozilla.com/


== When ==
== When ==
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== Features / enhancements that should go to Tiki==
== Features / enhancements that should go to Tiki==
As we add things on this list, we'll only mark one "meta-bug" with tiki_feature. We won't necessarily identify each commit/patch, as the code will be taken in final stage and ported/adapted to Tiki trunk for inclusion/discussion/abstraction of code in 4.x. The individual bugs for that main feature will be marked as sumo_only.
As we add things on this list, we'll only mark one "meta-bug" with tiki_feature. We won't necessarily identify each commit/patch, as the code will be taken in final stage and ported/adapted to Tiki trunk for inclusion/discussion/abstraction of code in 4.x. The individual bugs for that main feature will be marked as sumo_only.


* Live chat integration
Please add/link to any & all relevant information to facilitate upstreaming meta-bug, PRD wiki page, user documentation, blog post, and who is the contact person, [http://viewvc.svn.mozilla.org/vc/projects/sumo/ link to actual code], etc. For now, don't spend time too much time to create information, just link to it. The goal for now is to get a better picture of what each feature does and to identify people in the Tiki community to coordinate with.
* Replication support
 
* Memcache support
 
* Full text search using Sphinx (which should become an abstraction layer for Search)
===Performance===
* Track l10 changes (ie noticing when translations are out of date)
http://dev.tikiwiki.org/Performance
* l10n dashboard
 
* Improvements to email watches (inc locale specific watches)
====Replication support====
* CSAT (Customer Satisfaction)
[https://bugzilla.mozilla.org/show_bug.cgi?id=433341 Move database load from master to slaves]
* CSS and JavaScript minification
 
* Screencast support
====Memcache support====
* Data warehouse and metrics dashboard
http://dev.tikiwiki.org/wish2707
* Showfor plugin
 
* Staging & Approval: various enhancements in general and to work with translations
====CSS and JavaScript minification====
* Forum enhancements
http://dev.tikiwiki.org/wish2706
** Adding fields for Firefox version, bundled plugins, etc.
 
** Facilitate anonymous posting
Stéphane Casset wrote [http://thread.gmane.org/gmane.comp.cms.tiki.devel/13690/ I am planning to add this, ie kind of retake what SUMO did but in a little different way... ]
** Screenshot upload
 
** Even newer enhancements, to permit search before post.
===i18n===
Alain Désilets wrote: "Marta Stojanovic and I might be able to help with some of the i18n related features, as long as it leaves us with some time to work on the forward looking features (integration of Machine Translation in particular)."
 
====Content====
http://doc.tikiwiki.org/Translating+Tiki+content
http://wiki-translation.com
 
=====Track l10 changes=====
(ie noticing when translations are out of date)
 
This was already done in TikiWiki and was first released as part of 2.0. Very likely to be improved in trunk at this time. Were there any specific fixes related to this in SUMO?
 
===== l10n dashboard =====
http://dev.tikiwiki.org/wish2709
 
Upstreamed along with pagelist. Several improvements could be made to make the feature more generic, including:
* Metadata support on objects to allow custom values (other than score and priority)
* Dynamic lists from categories to avoid the duplication
 
====Interface====
http://doc.tikiwiki.org/Translating+Tiki+interface
http://dev.tikiwiki.org/wish1771
 
===== Upstreaming translations =====
SUMO has about 25 totally new translations. Tiki strings should be added directly (easy)
For existing languages, a merging process should be established (strings have been improved in parallel in Tiki community).
 
===== Figure out a sustainable upstream model =====
How to distinguish SUMO only translations? (and efficiently maintain locally)
How to regularly upstream translations for Tiki strings?
 
Related:
http://dev.tikiwiki.org/pending+text+corrections
 
===Metrics & logs===
 
====Data warehouse and metrics dashboard====
[[Support/MetricsDashboardPRD]]
 
====CSAT (Customer Satisfaction)====
[[Support:CSAT]]
 
===Wiki===
 
==== Screencast support ====
http://dev.tikiwiki.org/wish2711
 
Upstreamed as-is in trunk.
 
Possible improvements:
* Use file galleries to store files (image uploads are now handled this way)
* Generalize feature to apply outside wiki pages.
 
==== Showfor plugin ====
http://dev.tikiwiki.org/wish2710
 
==== Staging & Approval ====
Various enhancements in general and to work with translations
http://dev.tikiwiki.org/Staging
http://doc.tikiwiki.org/Staging
 
 
=== Forum enhancements ===
* Adding fields for Firefox version, bundled plugins, etc.
* Facilitate anonymous posting
* Screenshot upload
* Even newer enhancements, to permit search before post.
*[[Support/KBForum:PRD]]
*[[Support/ForumUX/PRD]]
*[[Support/ForumUX/PRD/New_Question_Form]]
 
=== Other ===
* Many small performance, l10n, and UX improvements; bugfixes; etc.
* Many small performance, l10n, and UX improvements; bugfixes; etc.
** Improvements to email watches (inc locale specific watches)
* Also see http://dev.tikiwiki.org/Architecture+Suggestions+From+Mozilla
* Also see http://dev.tikiwiki.org/Architecture+Suggestions+From+Mozilla
* A [http://dev.tikiwiki.org/Support_Mozilla_com SUMO category was created on Tiki Wishlist]. It includes things above and also things discussed or presumed to be of interest to SUMO.
== Features / enhancements that need to be maintained separately ==
Here, we'll try to abstract as much as possible, and make it easy to maintain.
=== In product help ===
Press F1, and access online documentation, with an alternate template.
ex.: http://support.mozilla.com/en-US/kb/Mouse+shortcuts?style_mode=inproduct
=== Rewrite Rules ===
SUMO has specific Rewrite Rules.
=== Theme ===
luci & Gary have volunteered to port SUMO theme to Tiki 4 and to help with make SUMO theme-related enhancements generic. Work has already started and they have questions: http://sumo.ourwiki.net/Notes
Who is/are theme person/people for SUMO?
=== Glueware to other apps ===
==== Search ====
Full text search using Sphinx (which should become an abstraction layer for Search)
==== Live chat ====
Live chat integration: [[Support/Live_Chat/Web_Client_PRD]]


== Related ==
== Related ==
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== Phone Meeting 2009-09-02 ==
== Phone Meeting 2009-09-02 ==
*Update on http://dev.tikiwiki.org/Architecture+Suggestions+From+Mozilla
*Zend Framework use (cache, etc.)
*Introduce [[Support/InterestingTikiLinks]]
*Progress on triage list above
*Progress on triage list above
*Adding SUMO devs to Tiki security list and get access to the Security Dashboard
*Adding SUMO devs to Tiki security list and get access to the Security Dashboard
*Adding Tikidevs to Bugzilla
*Adding Tikidevs to Bugzilla
*Update on http://dev.tikiwiki.org/Architecture+Suggestions+From+Mozilla
*From http://dev.tikiwiki.org/SUMO+Upstream+Process, "SUMO will continue on [http://viewvc.svn.mozilla.org/vc/projects/sumo/ own svn] but will create some way for tiki devs to see what happens will be figured out. (e.g. a hook to send commits to Tiki commit mailing list, or a hook to automatically send commits into a tikiwiki SVN branch)". Please have it sent to: tikiwiki-cvs@lists.sourceforge.net (and let marclaporte@tikiwiki.org know what the from email is so an exception is added to the spam filter.
*From http://dev.tikiwiki.org/SUMO+Upstream+Process, "SUMO will continue on [http://viewvc.svn.mozilla.org/vc/projects/sumo/ own svn] but will create some way for tiki devs to see what happens will be figured out. (e.g. a hook to send commits to Tiki commit mailing list, or a hook to automatically send commits into a tikiwiki SVN branch)". Please have it sent to: tikiwiki-cvs@lists.sourceforge.net (and let marclaporte@tikiwiki.org know what the from email is so an exception is added to the spam filter.
*Zend Framework use (cache, etc.)
*Copy of SUMO data for test drive on Tiki 4.x
*Introduce [[Support/InterestingTikiLinks]]
** It would be a quick way to demonstrate new/changed features for evaluation by SUMO. (change is OK for us, or no, we'll want to adapt, etc.). -> http://sumo.ourwiki.net/
 
 
 
==How to help==
The most important thing is to review the items in [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozilla.com&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=casesubstring&status_whiteboard=tiki_triage&keywords_type=allwords&keywords=&emailassigned_to1=1&emailtype1=exact&email1=&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= tiki_triage] and to change to sumo_triage, tiki_feature, tiki_fixed, etc. as described above. And to add notes/links to anything relevant (item on tiki wishlist, commit on Tiki SVN, discussion on mailing list, wiki page, etc.)
 
To help with triage, and watch the various items, you need to have an account on Bugzilla.
 
#Create an account here : https://bugzilla.mozilla.org/createaccount.cgi
#You can then watch stuff by going in your bugzilla email preferences add the email addresses listed here: https://bugzilla.mozilla.org/describecomponents.cgi?product=support.mozilla.com to your "watch list". You will receive a lot of email. So you may just want to watch selective items.
#Inform Marc, David or Gavin of your login, so you are given "editbug capabilities". This will permit you to change status: sumo_triage, sumo_only, tiki_fixed, etc.
 
[[Category:Support Archive]]
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