Media Debugging Tips: Difference between revisions

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Revision as of 18:37, 19 September 2023

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→‎Basic Media Playback Issues

Jmathies

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 = Diagnosing and Reporting Media Playback Issues in Firefox =
-== Basic Media Playback Issues ==
+== Reporting Basic Media Playback Issues ==
-For starters, file a [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=Audio%2FVideo bug report] in Bugzilla describing the issue you've run into. Please include a URL to or sample of the audio or video you're experiencing issues with. Below are some additional steps you can take to help.
+For starters, file a [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=Audio%2FVideo bug report] in Bugzilla describing the issue you've run into. Please include a URL to or sample of the audio or video you're experiencing issues with. Also please check the [https://firefox-source-docs.mozilla.org/devtools-user/web_console/ web developer console] for error messages related to media format issues. If you see messages here related to media playback errors, please add this information to your bug report.
-For simple playback issues (videos on popular sites that fail to play back properly), the first place to look is to check the [https://firefox-source-docs.mozilla.org/devtools-user/web_console/ web developer console] for error messages related to media format issues. If you see messages here related to media playback errors, please add this information to your bug report.
+'''Share Your about:support Text'''
-'''Share Your about:support Text'''
+# Open a tab and visit about:support
+# Click 'Copy Text to Clipboard'
+# Paste this text in your Bugzilla bug comment and post.
-# Open a tab and visit about:support<br />
-# Click 'Copy Text to Clipboard'<br />
-# Paste this text in your Bugzilla bug comment and post.<br />
 When filing a Bugzilla bug, please post your about:support text. This provides a great deal of information about your graphics hardware, video hardware support, and much more.
+== Acceleration Support for Media ==
+[[File:Hardware support information.png|thumb|center]]
+Currently you can inspect hardware acceleration support using [[about:support]] information. Page down to the Media section and check the 'Codec Support Information' section. If you feel this information does not reflect the capabilities of your device, please file a bug and include your about:support text.
 == Playback Performance Issues ==
@@ Line 22: / Line 27: @@
 ==== Profiler Quick Start ====
-) Visit https://profiler.firefox.com/ and enable the Profiler toolbar button<br />
+# Visit https://profiler.firefox.com/ and enable the Profiler toolbar button.
-) Click the toolbar button down arrow and select 'Media' in the Settings drop down.<br />
+# Click the toolbar button down arrow and select 'Media' in the Settings drop down.
-) Open a tab and visit the page with the affected media content.<br />
+# Open a tab and visit the page with the affected media content.
-) Click the Profiler toolbar main button to start recording.<br />
+# Click the Profiler toolbar main button to start recording.
-) Play the media until the issue you are seeing manifests.<br />
+# Play the media until the issue you are seeing manifests.
-) Click the Profiler toolbar button again to stop recording.<br />
+# Click the Profiler toolbar button again to stop recording.
-) When a new Profile tab opens, click the upload profile button on the upper right.<br />
+# When a new Profile tab opens, click the upload profile button on the upper right.
-) Copy the resulting profile URL and post this to your Bugzilla report.<br />
+# Copy the resulting profile URL and post this to your Bugzilla report.
 === Youtube Stats For Nerds ===