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Support/Weekly Meetings/Agenda 2024-01-17: Difference between revisions
Support/Weekly Meetings/Agenda 2024-01-17 (view source)
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=== Call Details === | === Call Details === | ||
*California: 1-650-903-0800, pin 2 then 8437 then # | *California: 1-650-903-0800, pin 2 – then 8437 then # | ||
*Toll-free: +1 800 707 2533, pin 2 | *Toll-free: +1 800 707 2533, pin 2 – then 8437 then # | ||
*Skype (free): +1 800 707 2533, pin 2 | *Skype (free): +1 800 707 2533, pin 2 – then 8437 then # | ||
=== Participate === | === Participate === | ||
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=== Live chat === | === Live chat === | ||
* [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] | * [https://chat.mozilla.org/#/room/#SUMO:mozilla.org SUMO] – Matrix channel | ||
=== Read more === | === Read more === | ||
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* [https://support.mozilla.org/user/kelimutu Kiki] | * [https://support.mozilla.org/user/kelimutu Kiki] | ||
* [https://support.mozilla.org/user/SUMOsJR JR] | * [https://support.mozilla.org/user/SUMOsJR JR] | ||
* [https://support.mozilla.org/user/aparise Abby] | * [https://support.mozilla.org/user/aparise Abby] | ||
* | * [https://support.mozilla.org/user/shopov.bogomil Bogo] | ||
* [https://support.mozilla.org/en-US/user/rtanglao/ Roland] | |||
* Donna | |||
* Mandy | |||
* Josh | |||
* Brittany R. | |||
* Olivia | |||
* Brittany L. | |||
* Tim M. | |||
* Danny C. | |||
===CONTRIBUTORS SHOUTOUT=== | ===CONTRIBUTORS SHOUTOUT=== | ||
(Please link to their profile and the reason for the mention) | (Please link to their profile and the reason for the mention) | ||
# Welcome to Social & Mobile Store Support to Eyad Ahmed. Thanks for helping out to set up Arabic keywords so we can have Arabic queue in Verint. | # Welcome to Social & Mobile Store Support to Eyad Ahmed. Thanks for helping out to set up Arabic keywords so we can have Arabic queue in Verint. | ||
# Thanks to | # Thanks to Pierre and Christophe for working with me to optimize the French queue in Verint! | ||
# Thanks to Paul for his prompt action on the Google Search incident last week. | # Thanks to Paul for his prompt action on the Google Search incident last week. | ||
# Thanks to the forum moderator team for the discussion about Generative AI policy. Please keep the feedback coming! | # Thanks to the forum moderator team for the discussion about Generative AI policy. Please keep the feedback coming! | ||
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=== TOPIC OF THE WEEK === | === TOPIC OF THE WEEK === | ||
# [https://blog.mozilla.org/sumo/2024/01/04/introducing-mandy-and-donna/ Donna | # [https://blog.mozilla.org/sumo/2024/01/04/introducing-mandy-and-donna/ Team introduction]. | ||
## Donna is the Content Strategist | |||
## Mandy is the Product Support Manager for Firefox | |||
## Brittany Reid is the Support Operations Specialist for the PXI products | |||
# FOSDEM is coming real soon. Please let me know if you're planning to attend. | # FOSDEM is coming real soon. Please let me know if you're planning to attend. | ||
## There will be talk about [https://fosdem.org/2024/schedule/event/fosdem-2024-2419-16-years-journey-of-the-mozilla-support-platform-its-community/ SUMO]. | ## There will be talk about [https://fosdem.org/2024/schedule/event/fosdem-2024-2419-16-years-journey-of-the-mozilla-support-platform-its-community/ SUMO]. | ||
## Some contributors will help us with the booth. | ## Some '''fantastic''' contributors will help us with the booth. | ||
## We will run a quiz during FOSDEM for people to get cool swags. | ## We will run a quiz during FOSDEM for people to get cool swags. | ||
# 2024 planning is underway and contributor survey is coming this quarter. Please stay tuned! | # 2024 planning is underway and contributor survey is coming this quarter. Please stay tuned! | ||
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=== PRODUCT UPDATES === | === PRODUCT UPDATES === | ||
# | # Release Scrum meeting recording can be found here: https://mozilla.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8154f7f8-d407-46a0-9fa8-b0f9012e63bf | ||
Desktop | |||
* Credential manager Updates | |||
* String updates for Credential management articles (Screenshot updates) | |||
* Consolidation of Password advice | |||
* Removing search bar section from 'Change your default search settings in Firefox' | |||
* Updates to DOH articles | |||
* Install Firefox .deb package for Debian based distros | |||
Android | |||
* CC autofill updates [Validating] | |||
* Simplified Navigation updates [Validating] | |||
String updates for Credential management articles (Screenshot updates) | |||
iOS | |||
* Private browsing Mode Simplified Nav and iOS Felt Deletion [Waiting on experiment sizing] | |||
* String updates for Credential management articles (Screenshot updates) | |||
Thunderbird | |||
* Wayne Mery, Thunderbird community manager and release manager, will be at FOSDEM. Say hi to him if you are there! | |||
==== KNOWLEDGE BASE AND LOCALIZATION==== | ==== KNOWLEDGE BASE AND LOCALIZATION==== | ||
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==== SUPPORT FORUM ==== | ==== SUPPORT FORUM ==== | ||
# As a follow-up to this [https://support.mozilla.org/kb/contributor-policy-generative-ai-usage Generative AI policy] we announced last year, we're working with the forum moderator team to scope the enforcement and consequences for | # As a follow-up to this [https://support.mozilla.org/kb/contributor-policy-generative-ai-usage Generative AI policy], we announced last year, we're working with the forum moderator team to scope the enforcement part and consequences for violating the policy. Please stay tune for more updates! | ||
# | # | ||
==== SOCIAL SUPPORT ==== | ==== SOCIAL SUPPORT ==== | ||
# | # Please let us know if you're interested in leveraging our tool (Conversocial/Verint) to reply to your local community account(s). | ||
# | # | ||
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# | # | ||
==== FUN ZONE | ==== FUN ZONE – JOKES, ETC. ==== | ||
# | # | ||
# | # | ||