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Support:Sprint: Difference between revisions
remove the "when" section in the meantime
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{{SUMONavbar}}<br> | |||
= SUMO Day = | = SUMO Day = | ||
SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users. | SUMO Day is that time of the week where the whole Mozilla community comes together to answer incoming questions on the support forum for Firefox, Firefox for Android, and Firefox for iOS users. | ||
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=== Why === | === Why === | ||
Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy! | Hundreds of users post questions every day on the [https://support.mozilla.org/en-US/questions Mozilla support forums]. The SUMO community works hard to answer all of them in a timely manner but this is sometimes hard due to the high volume of questions received every day. Every other week we're organizing a sprint where we come together and try to answer everything within 24 hours. As our users are very important to us we want to engage as many Mozillians as possible and make some users happy! | ||
=== What's in it for you === | === What's in it for you === | ||
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=== Interested in finding out more? === | === Interested in finding out more? === | ||
Please contact | Please contact Kiki [mailto:rkelimutu@mozilla.com] | ||
=== Sprint template === | |||
Please create a copy of [[Support:Sprint Template|this template]] to create a new sprint page. | |||
==Past Events == | ==Past Events == | ||
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| Firefox 48 || [https://docs.google.com/presentation/d/1S_jDFlHV1qRKp3LKcEC6-bWE5X9VpZ-Id3knmni5xZo/edit#slide=id.g1544f27c5e_0_0 Results] || | | Firefox 48 || [https://docs.google.com/presentation/d/1S_jDFlHV1qRKp3LKcEC6-bWE5X9VpZ-Id3knmni5xZo/edit#slide=id.g1544f27c5e_0_0 Results] || | ||
|} | |} | ||
[[Category:Support]] | |||