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Thunderbird:Testing:Antivirus Related Performance Issues: Difference between revisions
Thunderbird:Testing:Antivirus Related Performance Issues (view source)
Revision as of 16:03, 8 June 2024
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*F-Prot (see Solution for F-Prot Antivirus below) | *F-Prot (see Solution for F-Prot Antivirus below) | ||
*F-Secure causes Mac OS X to be slow: [http://forums.mozillazine.org/viewtopic.php?f=39&t=3026186], {{Bug|1328177}} | *F-Secure causes Mac OS X to be slow: [http://forums.mozillazine.org/viewtopic.php?f=39&t=3026186], {{Bug|1328177}} | ||
*Kaspersky [https://getsatisfaction.com/mozilla_messaging/topics/receiving_email_is_very_slow#reply_10199388] | *Kaspersky [https://support.mozilla.org/en-US/questions/1434180 SMTP server not working after migration to outlook exchange.][https://getsatisfaction.com/mozilla_messaging/topics/receiving_email_is_very_slow#reply_10199388] | ||
*Malaware free AV [https://getsatisfaction.com/mozilla_messaging/topics/running_so_slow#reply_9552090] | *Malaware free AV [https://getsatisfaction.com/mozilla_messaging/topics/running_so_slow#reply_9552090] | ||
*McAfee: Main [[Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee|McAfee topic below]] [https://support.mozilla.org/en-US/questions/1094984 McAfee Active Protection] {{bug|544684}} shutdown hang, [https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_is_slow_to_launch slow startup], {{bug|1015437}} Slow getting mail | *McAfee: Main [[Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee|McAfee topic below]] [https://support.mozilla.org/en-US/questions/1094984 McAfee Active Protection] {{bug|544684}} shutdown hang, [https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_is_slow_to_launch slow startup], {{bug|1015437}} Slow getting mail | ||
*Microsoft Security Essentials aka MSE (Settings | Excluded Files & Folders | add [https://support.mozillamessaging.com/en-US/kb/profiles#w_where-is-my-profile-stored your profile folder], typically c:\users\-your-user-name-\appdata\roaming\thunderbird **) [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_very_slow_with_microsoft_security_essentials?utm_content=reply_link&utm_medium=email&utm_source=reply_notification#reply_12390513] [https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_slow-yvp58] [http://groups.google.com/group/mozilla.support.thunderbird/browse_thread/thread/93ab6d849bd87918] [http://groups.google.com/group/mozilla.support.thunderbird/browse_thread/thread/84767c1397f8d560/d2ec367b9d781522?lnk=raot] [https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_very_slow_with_microsoft_security_essentials] [https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_very_slow_on_one_system_and_fast_on_another] [https://support.mozilla.org/en-US/questions/1289514] {{Bug|621083}} [https://bugzilla.mozilla.org/show_bug.cgi?id=839908#c7 Bug 839908] | *Microsoft Security Essentials aka MSE (Settings | Excluded Files & Folders | add [https://support.mozillamessaging.com/en-US/kb/profiles#w_where-is-my-profile-stored your profile folder], typically c:\users\-your-user-name-\appdata\roaming\thunderbird **) [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_very_slow_with_microsoft_security_essentials?utm_content=reply_link&utm_medium=email&utm_source=reply_notification#reply_12390513] [https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_slow-yvp58] [http://groups.google.com/group/mozilla.support.thunderbird/browse_thread/thread/93ab6d849bd87918] [http://groups.google.com/group/mozilla.support.thunderbird/browse_thread/thread/84767c1397f8d560/d2ec367b9d781522?lnk=raot] [https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_very_slow_with_microsoft_security_essentials] [https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_very_slow_on_one_system_and_fast_on_another] [https://support.mozilla.org/en-US/questions/1289514] {{Bug|621083}} [https://bugzilla.mozilla.org/show_bug.cgi?id=839908#c7 Bug 839908] | ||
* Microsoft Windows Defender aka "Antimalware Service Executable" (ASE) aka MsMpEng.exe [ | * Microsoft Windows Defender aka "Antimalware Service Executable" (ASE) aka MsMpEng.exe - [https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#:~:text=Go%20to%20Start%20%3E%20Settings%20%3E%20Update,%2C%20file%20types%2C%20or%20process. create an exception to exclude] the [https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data Thunderbird profile directory/folder]. User reports of slowness fixed by creating an exclusion for the Thunderbird profile folder. [https://support.mozilla.org/en-US/questions/1355808#answer-1461964], [https://bugzilla.mozilla.org/show_bug.cgi?id=1208116#c5], [https://support.mozilla.org/en-US/questions/1067704], [https://support.mozilla.org/en-US/questions/1152667], [https://support.mozilla.org/en-US/questions/1013191], [https://superuser.com/questions/1324436/system-slow-unresponsive-when-thunderbird-is-receiving-emails-with-windows-defen], [https://support.mozilla.org/en-US/questions/1285317], {{bug|1441918}} (Firefox), {{bug|1640725}}, [https://www.reddit.com/r/Thunderbird/comments/mbspvh/comment/ihbx4lb/?utm_source=reddit&utm_medium=web2x&context=3] | ||
*Panda Cloud Anti Virus Free v 2. Installed but it interfered with sending emails. Thunderbird v 24.3.0 said it could not access the temp directory although the outgoing emails were there. Thus the mail was not sent. No apparent tweaks worked. When Panda uninstalled, Thunderbird was back to normal. | *Panda Cloud Anti Virus Free v 2. Installed but it interfered with sending emails. Thunderbird v 24.3.0 said it could not access the temp directory although the outgoing emails were there. Thus the mail was not sent. No apparent tweaks worked. When Panda uninstalled, Thunderbird was back to normal. | ||
*pctools internet security 2011 {{bug|610106}} | *pctools internet security 2011 {{bug|610106}} | ||
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== McAfee == | == McAfee == | ||
McAfee has had major problems with Thunderbird over the years, causing crashes and poor performance, "Not Responding", "Unresponsive Script", and other issues. <small>(For example [http://forums.mozillazine.org/viewtopic.php?p=13985921#p13985921], [http://forums.mozillazine.org/viewtopic.php?p=14013179#p14013179], [http://forums.mozillazine.org/viewtopic.php?p=13495577#p13495577], [http://forums.mozillazine.org/viewtopic.php?p=12678533#p12678533], [http://forums.mozillazine.org/viewtopic.php?p=13483493#p13483493], [http://forums.mozillazine.org/viewtopic.php?p=13127165#p13127165], [http://forums.mozillazine.org/viewtopic.php?p=13846427#p13846427], [http://forums.mozillazine.org/viewtopic.php?p=13482389#p13482389 (in 2013)], [https://support.mozilla.org/en-US/questions/1021448#answer-649815], | McAfee has had major problems with Thunderbird over the years, causing crashes and poor performance, "Not Responding", "Unresponsive Script", and other issues. <small>(For example | ||
[https://support.mozilla.org/en-US/questions/1434668 2023 Thunderbird gets stuck and I need to reboot SOLVED caused by McAfee][http://forums.mozillazine.org/viewtopic.php?p=13985921#p13985921], [http://forums.mozillazine.org/viewtopic.php?p=14013179#p14013179], [http://forums.mozillazine.org/viewtopic.php?p=13495577#p13495577], [http://forums.mozillazine.org/viewtopic.php?p=12678533#p12678533], [http://forums.mozillazine.org/viewtopic.php?p=13483493#p13483493], [http://forums.mozillazine.org/viewtopic.php?p=13127165#p13127165], [http://forums.mozillazine.org/viewtopic.php?p=13846427#p13846427], [http://forums.mozillazine.org/viewtopic.php?p=13482389#p13482389 (in 2013)], [https://support.mozilla.org/en-US/questions/1021448#answer-649815], | |||
[https://support.mozilla.org/en-US/questions/999657], | [https://support.mozilla.org/en-US/questions/999657], | ||
[https://support.mozilla.org/en-US/questions/1041740], | [https://support.mozilla.org/en-US/questions/1041740], | ||
| Line 140: | Line 141: | ||
[https://support.mozilla.org/en-US/questions/1051488], | [https://support.mozilla.org/en-US/questions/1051488], | ||
[https://support.mozilla.org/en-US/questions/1054542], | [https://support.mozilla.org/en-US/questions/1054542], | ||
[https://support.mozilla.org/en-US/questions/1067851], | [https://support.mozilla.org/en-US/questions/1067851], | ||
[https://support.mozilla.org/en-US/questions/1069597] | [https://support.mozilla.org/en-US/questions/1069597], {{bug|592303}}, {{bug|1858380}}.)</small> | ||
We recommend you do all of the following: | We recommend you do all of the following: | ||
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If you are uncertain that McAfee is the cause, you can test whether something started during Thunderbird or Windows startup is involved: | If you are uncertain that McAfee is the cause, you can test whether something started during Thunderbird or Windows startup is involved: | ||
* Start MS-Windows in safe mode | * Start MS-Windows in safe mode | ||
* With Windows in safe mode, start [https://support.mozilla.org/en-US/kb/ | * With Windows in safe mode, start [https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird Thunderbird in Troubleshoot Mode]. | ||
If the problem is gone then you must dig to find which Windows installed program or Thunderbird addon is causing the problem. | If the problem is gone then you must dig to find which Windows installed program or Thunderbird addon is causing the problem. | ||
| Line 194: | Line 195: | ||
=== Most recent reports === | === Most recent reports === | ||
* [https://support.mozilla.org/en-US/questions/1429446 Avast Mail Shield] | |||
* August 2022 multiple reports of [https://bugzilla.mozilla.org/show_bug.cgi?id=1783559 "bare feed line characters" error trying to send email] | * August 2022 multiple reports of [https://bugzilla.mozilla.org/show_bug.cgi?id=1783559 "bare feed line characters" error trying to send email] | ||
* [https://www.reddit.com/r/Thunderbird/comments/qkounq/comment/hixvztk/?utm_source=reddit&utm_medium=web2x&context=3 TB 91 super slow] | * [https://www.reddit.com/r/Thunderbird/comments/qkounq/comment/hixvztk/?utm_source=reddit&utm_medium=web2x&context=3 TB 91 super slow] | ||
=== Slowness and errors with nsemail.HTML === | === Slowness and errors with nsemail.HTML === | ||
The release of Avast 10.3.2223 ( We think it is that version) has resulted in issues with avasts preventing Thunderbird from functioning correctly. The workaround appears to be to create an exception in avast for the file nsemail.html in your computers temp folder. I have to say "appears to be" as Avast have not yet replied to my email. [https://forum.avast.com/index.php?topic=174203.msg1237332#msg1237332], [https://forum.avast.com/index.php?topic=174392.msg1238419#msg1238419], [https://forum.avast.com/index.php?topic=78428.msg1236530#msg1236530], [https://forum.avast.com/index.php?topic=174153.msg1237802#msg1237802], [https://forum.avast.com/index.php?topic=174153.msg1237802#msg1237802], [https://forum.avast.com/index.php?topic=174140.msg1237521#msg1237521] SUMO links [https://support.mozilla.org/en-US/questions/1068609], [https://support.mozilla.org/en-US/questions/1075713] | The release of Avast 10.3.2223 ( We think it is that version) has resulted in issues with avasts preventing Thunderbird from functioning correctly. The workaround appears to be to create an exception in avast for the file nsemail.html in your computers temp folder. I have to say "appears to be" as Avast have not yet replied to my email. [https://forum.avast.com/index.php?topic=174203.msg1237332#msg1237332], [https://forum.avast.com/index.php?topic=174392.msg1238419#msg1238419], [https://forum.avast.com/index.php?topic=78428.msg1236530#msg1236530], [https://forum.avast.com/index.php?topic=174153.msg1237802#msg1237802], [https://forum.avast.com/index.php?topic=174153.msg1237802#msg1237802], [https://forum.avast.com/index.php?topic=174140.msg1237521#msg1237521] SUMO links [https://support.mozilla.org/en-US/questions/1068609], [https://support.mozilla.org/en-US/questions/1075713] | ||