Support/ForumUX/PRD: Difference between revisions
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** Threads by the logged in contributor | ** Threads by the logged in contributor | ||
* Thread filters shouldn't break ordering with regards to older threads {{bug|498105}} | * Thread filters shouldn't break ordering with regards to older threads {{bug|498105}} | ||
* Make e-mails from support more useful to users: {{bug|409904}} | * Make e-mails from support more useful to users (fix links and markup): {{bug|409904}} | ||
* Add ability to change thread statuses (for moderators) from a thread itself rather than from editing the firstpost or going to threadlist {{bug|413666}} | * Add ability to change thread statuses (for moderators) from a thread itself rather than from editing the firstpost or going to threadlist {{bug|413666}} | ||
* Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page) | * Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page) | ||
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* Allow spaces in linked URLs: {{bug|436106}} | * Allow spaces in linked URLs: {{bug|436106}} | ||
* Allow different sortings for forum search results {{bug|438360}} | * Allow different sortings for forum search results {{bug|438360}} | ||
* Generally make getting back to your own posts easier | |||
* Allow more search options for contributors (not just solved threads) | |||
* Make "send an email when someone replies" the default and/or personally set-able via user preferences. | |||
Revision as of 03:06, 15 June 2009
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THIS PAGE IS A WORKING DRAFT | 
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| The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly. If you have any questions or ideas, please add them as a new topic on the discussion page. |
Goal of project:
To improve the experience of contributors and users on the support forums to make finding what they're looking for easier. This is a collection of changes (hopefully most small and simple) that will streamline giving support and make the workings of the forums more transparent for users.
- Make thread filters work as they should and make them more apparent, adding filter options for:
- Threads with no replies
- Threads with last post not by a contributor
- Threads by the logged in contributor
- Thread filters shouldn't break ordering with regards to older threads bug 498105
- Make e-mails from support more useful to users (fix links and markup): bug 409904
- Add ability to change thread statuses (for moderators) from a thread itself rather than from editing the firstpost or going to threadlist bug 413666
- Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page)
- Add status and icon for when the original commenter replies.
- Add status and icon for "invalid" = This question doesn't apply to Firefox.
- Canned responses/content blocks for faster forum responses bug 416591
- Pretty URLs on forums so it looks like: support.mozilla.com/en-US/forums/1/123456 rather than support.mozilla.com/tiki-view_forum.php?forumId=3&comments_parentId=123456&locale=en-US bug 16479
- Log in on the page when replying to threads instead of having to navigate away to a separate login page bug 419387
- Allow spaces in linked URLs: bug 436106
- Allow different sortings for forum search results bug 438360
- Generally make getting back to your own posts easier
- Allow more search options for contributors (not just solved threads)
- Make "send an email when someone replies" the default and/or personally set-able via user preferences.