Support/ForumUX/PRD: Difference between revisions
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To improve the experience of contributors and users on the support forums to make finding what they're looking for easier. This is a collection of changes (hopefully most small and simple) that will streamline giving support and make the workings of the forums more transparent for users. | To improve the experience of contributors and users on the support forums to make finding what they're looking for easier. This is a collection of changes (hopefully most small and simple) that will streamline giving support and make the workings of the forums more transparent for users. | ||
* Make thread filters work as they should and make them more apparent, adding filter options for: | Priorities: | ||
** p1: Bugfixes/missing features that can't be worked around easily | |||
** p2: Features that severely hamper posting/moderating/use with tedious workarounds | |||
** p3: Features that hamper posting/moderating that have workarounds | |||
** p4: Good to have | |||
* ''p2'' Make thread filters work as they should and make them more apparent, adding filter options for: | |||
** Threads with no replies | ** Threads with no replies | ||
** Threads with last post not by a contributor/threads with a reply from original poster | ** Threads with last post not by a contributor/threads with a reply from original poster | ||
** Threads by the logged in contributor | ** Threads by the logged in contributor | ||
* Thread filters shouldn't break ordering with regards to older threads {{bug|498105}} | * ''p1'' Thread filters shouldn't break ordering with regards to older threads {{bug|498105}} | ||
* Make e-mails from support more useful to users (fix links and markup): {{bug|409904}} | * ''p1'' Make e-mails from support more useful to users (fix links and markup): {{bug|409904}} | ||
* Add ability to change thread statuses (for moderators) from a thread itself rather than from editing the firstpost or going to threadlist {{bug|413666}} | * ''p2'' Add ability to change thread statuses (for moderators) from a thread itself rather than from editing the firstpost or going to threadlist {{bug|413666}} | ||
* Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page) | * ''p3'' Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page) | ||
* Add status and icon for when the original commenter replies. | * ''p3'' Add status and icon for when the original commenter replies. | ||
* Add status and icon for "invalid" = This question doesn't apply to Firefox. | * ''p2'' Add status and icon for "invalid" = This question doesn't apply to Firefox. | ||
* Canned responses/content blocks for faster forum responses {{bug|416591}} | * ''p4'' Canned responses/content blocks for faster forum responses {{bug|416591}} | ||
* Pretty URLs on forums so it looks like: support.mozilla.com/en-US/forums/1/123456 rather than support.mozilla.com/tiki-view_forum.php?forumId=3&comments_parentId=123456&locale=en-US {{bug|16479}} | * ''p4'' Pretty URLs on forums so it looks like: support.mozilla.com/en-US/forums/1/123456 rather than support.mozilla.com/tiki-view_forum.php?forumId=3&comments_parentId=123456&locale=en-US {{bug|16479}} | ||
* Log in on the page when replying to threads instead of having to navigate away to a separate login page {{bug|419387}} | * ''p2'' Log in on the page when replying to threads instead of having to navigate away to a separate login page {{bug|419387}} | ||
* Allow spaces in linked URLs: {{bug|436106}} | * ''p4'' Allow spaces in linked URLs: {{bug|436106}} | ||
* Allow different sortings for forum search results {{bug|438360}} | * ''p2'' Allow different sortings for forum search results {{bug|438360}} | ||
* Generally make getting back to your own posts easier | * ''p2'' Generally make getting back to your own posts easier | ||
* Allow more search options for contributors (not just solved threads) | * ''p2'' Allow more search options for contributors (not just solved threads) | ||
* Make "send an email when someone replies" the default and/or personally set-able via user preferences. | * ''p3'' Make "send an email when someone replies" the default and/or personally set-able via user preferences. | ||
* Allow | * ''p3'' Allow moderators to set threads as solved and highlight solutions | ||
Revision as of 18:24, 22 June 2009
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THIS PAGE IS A WORKING DRAFT | 
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| The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly. If you have any questions or ideas, please add them as a new topic on the discussion page. |
Goal of project:
To improve the experience of contributors and users on the support forums to make finding what they're looking for easier. This is a collection of changes (hopefully most small and simple) that will streamline giving support and make the workings of the forums more transparent for users.
Priorities:
- p1: Bugfixes/missing features that can't be worked around easily
- p2: Features that severely hamper posting/moderating/use with tedious workarounds
- p3: Features that hamper posting/moderating that have workarounds
- p4: Good to have
- p2 Make thread filters work as they should and make them more apparent, adding filter options for:
- Threads with no replies
- Threads with last post not by a contributor/threads with a reply from original poster
- Threads by the logged in contributor
- p1 Thread filters shouldn't break ordering with regards to older threads bug 498105
- p1 Make e-mails from support more useful to users (fix links and markup): bug 409904
- p2 Add ability to change thread statuses (for moderators) from a thread itself rather than from editing the firstpost or going to threadlist bug 413666
- p3 Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page)
- p3 Add status and icon for when the original commenter replies.
- p2 Add status and icon for "invalid" = This question doesn't apply to Firefox.
- p4 Canned responses/content blocks for faster forum responses bug 416591
- p4 Pretty URLs on forums so it looks like: support.mozilla.com/en-US/forums/1/123456 rather than support.mozilla.com/tiki-view_forum.php?forumId=3&comments_parentId=123456&locale=en-US bug 16479
- p2 Log in on the page when replying to threads instead of having to navigate away to a separate login page bug 419387
- p4 Allow spaces in linked URLs: bug 436106
- p2 Allow different sortings for forum search results bug 438360
- p2 Generally make getting back to your own posts easier
- p2 Allow more search options for contributors (not just solved threads)
- p3 Make "send an email when someone replies" the default and/or personally set-able via user preferences.
- p3 Allow moderators to set threads as solved and highlight solutions