Support/ForumUX/PRD: Difference between revisions
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* ''p4'' Pretty URLs on forums so it looks like: support.mozilla.com/en-US/forums/1/123456 rather than support.mozilla.com/tiki-view_forum.php?forumId=3&comments_parentId=123456&locale=en-US {{bug|416479}} | * ''p4'' Pretty URLs on forums so it looks like: support.mozilla.com/en-US/forums/1/123456 rather than support.mozilla.com/tiki-view_forum.php?forumId=3&comments_parentId=123456&locale=en-US {{bug|416479}} | ||
* ''p4'' Allow spaces in linked URLs: {{bug|436106}} | * ''p4'' Allow spaces in linked URLs: {{bug|436106}} | ||
=UI= | |||
We need some UI help for the following: | |||
* Search page - UI that does not confuse user {{bug|501880}} | |||
** Forum + Knowledge Base search (different search options for each) | |||
** For forum, we want filtering by | |||
*** Post status -- Combo box: solved, proposed, requesting more info, open (status = n or last reply is a user) | |||
*** Number of replies. (no replies is most important) | |||
*** Posted after: (original post date) | |||
*** Posted by user | |||
** Forum sort results, by: relevance, last post date, original post date, # | |||
of replies | |||
* Make getting back to your own posts easier {{bug|504751}} | |||
** Where would this link best be placed? | |||
* Add status and icon for "invalid" = This question doesn't apply to Firefox. {{bug|501883}} | |||
** Need icon designed for "does not apply to firefox" / "invalid" status | |||
* {{bug|444331}} Make thread filters work as they should and make them more apparent | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Make the screenshot uploader for forum posts not suck | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page) | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Add status and icon for when the original commenter replies. | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Make it easier for users to find their way back to their posted question by showing a post-submission page {{bug|505432}} | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Improve quality of asked questions by providing better guidelines in the submission form {{bug|505425}} | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] |
Revision as of 22:21, 21 July 2009
Goal of project
To improve the experience of contributors and users on the support forums to make finding what they're looking for easier. This is a collection of changes (hopefully most small and simple) that will streamline giving support and make the workings of the forums more transparent for users.
Priorities
- p1: Bugfixes/missing features that can't be worked around at all
- p2: Features that severely hamper posting/moderating/use with tedious workarounds
- p3: Features that hamper posting/moderating that have small workarounds
- p4: Good to have
Bugs
- (p) p1 Thread filters shouldn't break ordering with regards to older threads bug 498105
- p1 Allow more search options for contributors (not just solved threads) bug 501880
- (p) p1 Make e-mails from support more useful to users (fix links and markup): bug 409904
- (p) p2 Allow different sortings for forum search results bug 438360
- (waiting on bug 498105) p2 Generally make getting back to your own posts easier bug 504751
- p2 Add status and icon for "invalid" = This question doesn't apply to Firefox. bug 501883
- p2 Log in on the page when replying to threads instead of having to navigate away to a separate login page bug 504716
- p2 Add ability to change thread statuses (for moderators) from a thread itself rather than from editing the firstpost or going to threadlist bug 413666
- p2 bug 444331 Make thread filters work as they should and make them more apparent, adding filter options for:
- Threads with no replies
- Threads with last post not by a contributor/threads with a reply from original poster
- Threads by the logged in contributor
- p3 Make the screenshot uploader for forum posts not suck
- Tell which attachments are accepted
- Show an error if the attachment isn't accepted
- Allow preview of post without just wiping the attachment form
- (p) p3 Make "send an email when someone replies" the default and/or personally set-able via user preferences and/or remember last state. bug 504753
- p3 Allow moderators to set threads as solved and highlight solutions
- p3 Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page)
- p3 Add status and icon for when the original commenter replies.
- p4 Make it easier for users to find their way back to their posted question by showing a post-submission page bug 505432
- p4 Improve quality of asked questions by providing better guidelines in the submission form bug 505425
- p4 Canned responses/content blocks for faster forum responses bug 416591
- p4 Pretty URLs on forums so it looks like: support.mozilla.com/en-US/forums/1/123456 rather than support.mozilla.com/tiki-view_forum.php?forumId=3&comments_parentId=123456&locale=en-US bug 416479
- p4 Allow spaces in linked URLs: bug 436106
UI
We need some UI help for the following:
- Search page - UI that does not confuse user bug 501880
- Forum + Knowledge Base search (different search options for each)
- For forum, we want filtering by
- Post status -- Combo box: solved, proposed, requesting more info, open (status = n or last reply is a user)
- Number of replies. (no replies is most important)
- Posted after: (original post date)
- Posted by user
- Forum sort results, by: relevance, last post date, original post date, #
of replies
- Make getting back to your own posts easier bug 504751
- Where would this link best be placed?
- Add status and icon for "invalid" = This question doesn't apply to Firefox. bug 501883
- Need icon designed for "does not apply to firefox" / "invalid" status
- bug 444331 Make thread filters work as they should and make them more apparent
- [Cww -- erase if we don't need UI help here, or detail what we need]
- Make the screenshot uploader for forum posts not suck
- [Cww -- erase if we don't need UI help here, or detail what we need]
- Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page)
- [Cww -- erase if we don't need UI help here, or detail what we need]
- Add status and icon for when the original commenter replies.
- [Cww -- erase if we don't need UI help here, or detail what we need]
- Make it easier for users to find their way back to their posted question by showing a post-submission page bug 505432
- [Cww -- erase if we don't need UI help here, or detail what we need]
- Improve quality of asked questions by providing better guidelines in the submission form bug 505425
- [Cww -- erase if we don't need UI help here, or detail what we need]