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Support/Knowledge Base/2009-Q3-Goals: Difference between revisions
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'''NOTE: This is a living document. ETA dates and other info are open to change.''' | '''NOTE: This is a living document. ETA dates and other info are open to change.''' | ||
== Get KB csat up to 85% | == Get KB csat up to 85% [[https://spreadsheets.google.com/ccc?key=t7SgyXSYTvA6YeNcj9ViB1g&hl=en current csat score]]<br> == | ||
*<strike>Publicize this goal and the plan. ETA 2009-07-07</strike> | *<strike>Publicize this goal and the plan. ETA 2009-07-07</strike> | ||
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**<strike>List articles below score of 4, and start a thread about them in Contributors forum. ETA 2009-07-10</strike> | **<strike>List articles below score of 4, and start a thread about them in Contributors forum. ETA 2009-07-10</strike> | ||
**<strike>Establish what to do to improve each article, make the edits. ETA 2009-07-24</strike> | **<strike>Establish what to do to improve each article, make the edits. ETA 2009-07-24</strike> | ||
**Review poll data for edited articles ETA 2009-07-31 | **<strike>Review poll data for edited articles ETA 2009-07-31</strike> | ||
**For articles not above 4 yet, discuss different solutions on improving content ETA 2009-08-07 | **<strike>For articles not above 4 yet, discuss different solutions on improving content ETA 2009-08-07</strike> | ||
**Implement alternative solutions. ETA 2009-08-14 | **<strike>Implement alternative solutions. ETA 2009-08-14</strike> | ||
**Review poll data for second edited articles ETA 2009-08-21 | **<strike>Review poll data for second edited articles ETA 2009-08-21</strike> | ||
*Make sure there are articles that specifically address each top search term. | *Make sure there are articles that specifically address each top search term. | ||
**Until we know what users are most likely searching for, we'll use what we know so far. | **Until we know what users are most likely searching for, we'll use what we know so far. | ||
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**<strike>File bugs for the rest of top 5 crashes ETA 2009-07-10 </strike> | **<strike>File bugs for the rest of top 5 crashes ETA 2009-07-10 </strike> | ||
***If there's no solution, add the sig to the main crashes article, but keep the bug so we notified when there's a solution. | ***If there's no solution, add the sig to the main crashes article, but keep the bug so we notified when there's a solution. | ||
***Assign bugs, and try get them documented at a pace of 2 per week. ETA 2009-08-21 | ***<strike>Assign bugs, and try get them documented at a pace of 2 per week. ETA 2009-08-21</strike> | ||
*Get weekly common issues documented within a week of appearance ETA weekly | *Get weekly common issues documented within a week of appearance ETA weekly | ||
**There's a constant issue of cause/solution not being well established. | **There's a constant issue of cause/solution not being well established. | ||
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== [[Support/Knowledge Base/2009-Q3-Goals/Open article requests|Get number of open article requests down to 10 (non-official goal)]] == | |||
*<strike>Triage all open article requests to see if any still apply ETA 2009-08-07</strike><br> | |||
*<strike>Prioritize them (THIS IS IMPORTANT regardless) ETA 2009-08-07</strike><br> | |||
**<strike>List top article requests for community ETA 2009-08-14</strike><br> | |||
*Find community members to draft each one. ETA 2009-08-21<br> | |||
*Ask community to help review for each article draft. ETA 2009-08-28<br> | |||
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