Support/Knowledge Base/2009-Q3-Goals: Difference between revisions

Support/Knowledge Base/2009-Q3-Goals (view source)

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 '''NOTE: This is a living document. ETA dates and other info are open to change.'''
-== Get KB csat up to 85%  ==
+== Get KB csat up to 85% [[https://spreadsheets.google.com/ccc?key=t7SgyXSYTvA6YeNcj9ViB1g&hl=en current csat score]]<br> ==
 *<strike>Publicize this goal and the plan. ETA 2009-07-07</strike>
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 **<strike>List articles below score of 4, and start a thread about them in Contributors forum. ETA 2009-07-10</strike>
 **<strike>Establish what to do to improve each article, make the edits. ETA 2009-07-24</strike>
 **<strike>Review poll data for edited articles ETA 2009-07-31</strike>
 **<strike>For articles not above 4 yet, discuss different solutions on improving content ETA 2009-08-07</strike>
 **<strike>Implement alternative solutions. ETA 2009-08-14</strike>
 **<strike>Review poll data for second edited articles ETA 2009-08-21</strike>
 *Make sure there are articles that specifically address each top search term.