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QA/Talkback/FAQ: Difference between revisions
→What additional information should I specify when submitting a crash incident?
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Aside from the data collected automatically by Talkback, the crash dialog allows you to specify your email address, a URL, and comments about your crash. It is important that you provide us with as much useful information as you can to improve our ability to debug the issue. This includes the website you were visiting, any plugins or extensions you think might be related to the crash, what you were doing, etc. If you have been able to crash consistently, exact steps to reproduce the crash would be ideal! | Aside from the data collected automatically by Talkback, the crash dialog allows you to specify your email address, a URL, and comments about your crash. It is important that you provide us with as much useful information as you can to improve our ability to debug the issue. This includes the website you were visiting, any plugins or extensions you think might be related to the crash, what you were doing, etc. If you have been able to crash consistently, exact steps to reproduce the crash would be ideal! | ||
* NOTE: If you submit your email address, it will be kept private (only Mozilla will be able to see that data). Personal information like IP and email addresses will not show up in public Talkback reports or query results. | * NOTE: If you submit your email address, it will be kept private (only Mozilla will be able to see that data). Personal information like IP and email addresses will not show up in public Talkback reports or query results. | ||
* TIP: If you want to easily look up your own incidents, you can always add a unique string that you will remember in the URL or Comments field and then query for it with QuickSearch | |||
** e.g. in the Comments field I might enter something like: "Crash submitting a from at http://someurl [jpcrash20060130]" - that way, I could go search for "jpcrash" and get all of my incidents in one easy query.) | |||
== As a developer for Mozilla's SVG code I'd like to learn how to narrow crash results to crashes occuring on SVG content. == | == As a developer for Mozilla's SVG code I'd like to learn how to narrow crash results to crashes occuring on SVG content. == | ||