Thunderbird/Support/Thunderbird3/SupportPlan: Difference between revisions
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# implementation of SUMO as KB (or use backup solutioni e.g. wiki.mozilla.org if SUMO not ready) | # implementation of SUMO as KB (or use backup solutioni e.g. wiki.mozilla.org if SUMO not ready) | ||
# based on TB2 and TB3 issues, define top 10 customer issues for KB (text plus possibly screenshots and videos) e.g. cannot send email, cannot receive email - September 18, 2009 | # based on TB2 and TB3 issues, define top 10 customer issues for KB (text plus possibly screenshots and videos) e.g. cannot send email, cannot receive email - September 18, 2009 | ||
# based on TB3 new features define top | # based on TB3 new features define top 5 for KB e.g. compact header, auto config db - September 25, 2009 | ||
# document up top 10 customer and top 5 new features in KB - November 1, 2009 | |||
== Get Satisfaction Forums == | == Get Satisfaction Forums == | ||
Revision as of 14:38, 15 September 2009
DRAFT
Schedule
- Be ready with Knowledge Base, Get Satisfaction and possibly support.mozillamessaging.com for Thunderbird 3, RC1 - November 1, 2009
Knowledge Base
- Evaluation of SUMO - September 21, 2009
- implementation of SUMO as KB (or use backup solutioni e.g. wiki.mozilla.org if SUMO not ready)
- based on TB2 and TB3 issues, define top 10 customer issues for KB (text plus possibly screenshots and videos) e.g. cannot send email, cannot receive email - September 18, 2009
- based on TB3 new features define top 5 for KB e.g. compact header, auto config db - September 25, 2009
- document up top 10 customer and top 5 new features in KB - November 1, 2009
Get Satisfaction Forums
- Define Metrics - September 21, 2009
- Collect automatically - September 30, 2009
- outreach to other support folks and non English speaking folks - October 1, 2009