Support/Weekly Meetings/Agenda 2009-10-12: Difference between revisions
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'''Forum''' | '''Forum''' | ||
* Proposal: Implement checkng for tags to predict user's question > [http://milos.mozilla-srbija.org/mozwebqa/sumo.jpg MOCKUP] - Milos | * Proposal: Implement checkng for tags to predict user's question > [http://milos.mozilla-srbija.org/mozwebqa/sumo.jpg MOCKUP] - Milos | ||
* Drop in users/contributions last week but seems fixed? | |||
'''Live Chat''' | '''Live Chat''' | ||
*[https://wiki.mozilla.org/Support/Weekly_Meetings/Agenda_2009-10-05/Live_Chat_tags Tags and issues from last week] | |||
** Add-on problems were the most common issue | |||
** [https://bugzilla.mozilla.org/show_bug.cgi?id=520895 AVG was misidentifying the Firefox installer as a trojan], should be fixed in latest AVG update | |||
'''Roundtable''' | '''Roundtable''' | ||
*Blog post about Live Chat community on Wednesday (zzxc) | |||
*Effort to get feedback from Firefox beta users in a series of opt-in surveys. What kind of information do we need? [https://support.mozilla.com/en-US/forum/3/467796 comment here] | |||
*We have a new system that allows us to do A/B testing on a lot more stuff. Check out [http://support.mozilla.com/en-US/forum/3/470563 the current list of tests] and let us know your ideas | |||
Latest revision as of 18:33, 12 October 2009
Sumo
Knowledge Base
- EU Ballot
- Finalize list of articles for KB audit by tomorrow?
- Thoughts on SHOWFOR for Windows 7 based on article list
- Is it really needed, or can we get away with just creating a "How to install Firefox on Windows 7" article and simplifying the other articles?
Forum
- Proposal: Implement checkng for tags to predict user's question > MOCKUP - Milos
- Drop in users/contributions last week but seems fixed?
Live Chat
- Tags and issues from last week
- Add-on problems were the most common issue
- AVG was misidentifying the Firefox installer as a trojan, should be fixed in latest AVG update
Roundtable
- Blog post about Live Chat community on Wednesday (zzxc)
- Effort to get feedback from Firefox beta users in a series of opt-in surveys. What kind of information do we need? comment here
- We have a new system that allows us to do A/B testing on a lot more stuff. Check out the current list of tests and let us know your ideas