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QA/Talkback/FAQ: Difference between revisions
→What does it mean when I see the following error when submitting a crash incident: "The Agent is unable to connect to the server. Please check your Proxy Server settings or try again later."?
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== What does it mean when I see the following error when submitting a crash incident: "The Agent is unable to connect to the server. Please check your Proxy Server settings or try again later."? == | == What does it mean when I see the following error when submitting a crash incident: "The Agent is unable to connect to the server. Please check your Proxy Server settings or try again later."? == | ||
This error message is misleading. It does not always indicate a proxy related problem or mean that your incident has not been submitted to the Talkback Server. For more info, see [https://bugzilla.mozilla.org/show_bug.cgi?id=210251#c70 Bug 210251, Comment 70]. | This error message is misleading. It does not always indicate a proxy related problem or mean that your incident has not been submitted to the Talkback Server. We know that a lot of people with slower connections (dialup, isdn) sometimes have timing issues and do not get a response from the Talkback server saying that their crash was successfully processed and stored. (If you open up talkback.exe and try to look up your Incident ID, chances are you will find it). For more info, see [https://bugzilla.mozilla.org/show_bug.cgi?id=210251#c70 Bug 210251, Comment 70]. | ||
== What data is sent with my crash incident? == | == What data is sent with my crash incident? == | ||