Thunderbird/StatusMeetings/2010-03-02: Difference between revisions

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 === [[Thunderbird:Thunderbird3.1|Thunderbird 3.1 (Lanikai)]] ===
 * Priority 0 side project: conversion funnel
+** Lots of data points, website, download page, bouncer, ftp, start pages, autoconfig
+** Data doesn't seem to be consistent with itself
+** There is a lot of data available, we just need to look at it more closely
+** Figure out what's going on, like Firefox did before.
 * Bug lists: [[Thunderbird:Thunderbird3.1:Status_Tracking]]
 ** Still too many bugs on blocker list; dmose to make fast-pass Tuesday
@@ Line 46: / Line 50: @@
 ** rebron to drive separate trunk page (did this happen?)
 ==== Lanikai Beta 1 ====
+* Standard8 is driving the end-game
+* Waiting on l10n changesets (sipaq)
 * Code freeze happened last Tuesday
+* Build should start today
+* Signed build should be available this Wednesday
 {{:Thunderbird:Thunderbird 3.1b1}}
 ==== Lanikai Beta 2 ====
 * [[Thunderbird:Thunderbird3.1:Driving_Scratchpad|Critical feature work]] currently on track, moderate risk (unknowns, conversion funnel work) for Tuesday, March 23 (3 weeks from today)
+{{:Thunderbird:Thunderbird 3.1b2}}
-{{:Thunderbird:Thunderbird 3.1b2}}
 === Thunderbird 3.0.x Developer Update ===
@@ Line 84: / Line 91: @@
 === Marketing Updates  ===
+* PR update: [http://www.spreadthunderbird.com/node/764 2/23 articles on SpreadThunderbird]
+* Thunderbird 3.0.2 and 3.0.3 work and press/support monitoring.
+* ADUs: 6MM total and 1.6MM on Tb3
+* Driving funnel conversion.  e.g. Firefox analysis [http://blog.mozilla.com/metrics/2009/01/30/firefox-retention-has-it-changed-over-time/ here] and [http://blog.mozilla.com/metrics/2010/02/09/an-improved-experience-for-new-users-of-firefox/ here]
 === IT update  ===
+* Build
+** Thunderbird 3.1a2 test firedrill
+** Thunderbird 3.0.2 release
+** Thunderbird 3.0.3 quick build + release
+** Updated Win32 builders to [https://wiki.mozilla.org/ReferencePlatforms/Win32#Version_24_-_20100124 Version 24]
+* We are looking for a [http://www.mozillamessaging.com/en-US/about/careers/ Build/Release Engineer!]
 === Documentation ===
+* new KB article: [https://support.mozillamessaging.com/en-US/kb/Creating+a+Newsgroup+Account Newsgroup accounts] ([https://bugzilla.mozilla.org/show_bug.cgi?id=537818 bug 537818])
+* new KB article: [https://support.mozillamessaging.com/en-US/kb/Thunderbird+and+Hotmail Hotmail settings] ([https://bugzilla.mozilla.org/show_bug.cgi?id=543862 bug 543862])
+* updates to multiple articles based on user comments
+* edit AOL FAQ
+* general maintenance (list pages, cross-linking, bug triage, etc)
+TODO
+* Gmail help copy updates
+* transfer more content from http://www.mozilla.org/support/thunderbird/
+* autoconfig XML examples from Uni postmaster
+* update Archive article from user comments
+* bugs
 === Support ===
+abbreviated report as Roland was on vacation 25 Feb, 2-3 March 2010
+# changed metrics window from Monday to Sunday e.g. 22-28Feb2010 because I don't enjoy waiting until midnight on Monday nights for metrics from Tuesday to Monday to come out from GS
+# [http://getsatisfaction.com/mozilla_messaging/admin/topics?sort=&direction=&product=&raw_query=&user_defined_code=&style=praise&status=&emotion= (Real) Praise] in Get Satisfaction: 2
+# Hot Topics: Cannot send email, [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_changing_imap_to_pop_for_new_accounts IMAP to POP], email migration from outlook and windows live mail to new windows 7 computer, autocomplete address book bug, compact folders - going to move this to a weekly spreadsheet like the [http://spreadsheets.google.com/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&hl=en SUMO Weekly Common Topics Spreadsheet]
+# improving community and GS and SuMoMo: working on scripts for videos to explain community and support as well as improving SuMoMo front page as well as rebooting the MoMo Support community, email me roland AT mozillamessaging.com with feedback and ideas
+# [http://support.mozillamessaging.com/en-US/kb/ SuMoMo] - need to create project plan for SuMoMo 1.1 based on SuMo 1.5.x which will include upgrade to SuMo 1.5, comment viewing for anonymous
+## Analytics from last week - 106K (104K last week) visits, USA #1 (23K, previous 23K), Germany #2 (21K, previous 22K), Japan #3 (10K, 10K), FR, UK, IT, CA, NL, AU
+## Looking for [https://support.mozillamessaging.com/en-US/kb/Creating+articles Contributors] to  write [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozillamessaging.com&component=Knowledge+Base+Articles&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=REOPENED&resolution=---&emailassigned_to1=1&emailtype1=exact&email1=nobody%40mozilla.org&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= articles] in English (and German!) and any other languages
+### first concentrating on French (NEW and did some testing!), German & Spanish communities who have expressed interest; will reach out to more l10n communities once we have more experience with the first few
+# [http://getsatisfaction.com/mozilla_messaging/tags/review Issues to be reviewed at the next GS Triage meeting scheduled for March 8, 2010] - Please tag topics "review" if you think they need to be reviewed because they cause customer pain especially any TB2-3 problems and any problems in 3.0.2 when released
+# GS Key Support stats from the following graphic:
+## approximately 98/ day (690/7  higher than previous), # of visitors 20,000ish on graph seems to be right but numerical stats are wrong)
+## relative happiness  (177-40)/887 (40 from Roland) = 154%, relative sadness = 589/887 = 66%
+## total new topics:690 (higher) total replies:955 from employees and champions: 171 lower than normal (NonMoMo:55 FROM Michael Pasek (thanks!), 64 from Chris Ramsden aka Xenos (thanks!), 4 from Aureliano Buendia (thanks!), 37 from DavRo (thanks!),21 from from Kent (Thanks!), 8 from tanstaafl (thanks!), 45 from Wayne Mery (thanks!) MoMo: 40 from Roland, 4 from David Bienvenu (thanks), 18 from Mark Banner (thanks)([http://gist.github.com/196464 Ruby Code])
+### date:20100222 #new support topics:79 resolved:15
+### date:20100223 #new support topics:101 resolved:16
+### date:20100224 #new support topics:86 resolved:15
+### date:20100225 #new support topics:87 resolved:15
+### date:20100226 #new support topics:101 resolved:13
+### date:20100227 #new support topics:57 resolved:15
+### date:20100228 #new support topics:72 resolved:2
+[[File:22-28Feb2010-Community_stats_for_Mozilla_Messaging.png|500px]]
 === Lightning Updates ===
@@ Line 97: / Line 153: @@
 See the [http://benjamin.smedbergs.us/weekly-updates.fcgi/project/thunderbird Mozilla Status Board] for status updates specific to developers.
-=== Roundtable  ===
+=== Roundtable Highlights ===
 * Sid0 and Standard8 have been working on improving the failure reports on tinderbox, especially for crashes. A little bit more work and should be able to get crash stacks for MozMill tests on any platform if they occur. See [[Thunderbird/Infrastructure/Test_Infrastructure_Status| Test Infrastructure Status]] for the current status.
+* Standard8 created the [http://ccgi.standard8.plus.com/blog/archives/335 Thunderbird Bugzilla Helper jetpack]. Probably mainly of use to QA, but also useful for others.
+* Johnathon created another [http://people.mozilla.org/~johnath/jetpacks/bugzilla-tweaks.html Bugzilla Tweaks] jetpack which interleaves all bug changes into the comment stream and is super helpful
 === Attendees  ===
 __NOTOC__