Thunderbird/StatusMeetings/2010-03-02: Difference between revisions

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=== [[Thunderbird:Thunderbird3.1|Thunderbird 3.1 (Lanikai)]] ===
=== [[Thunderbird:Thunderbird3.1|Thunderbird 3.1 (Lanikai)]] ===
* Priority 0 side project: conversion funnel
* Priority 0 side project: conversion funnel
** Lots of data points, website, download page, bouncer, ftp, start pages, autoconfig
** Data doesn't seem to be consistent with itself
** There is a lot of data available, we just need to look at it more closely
** Figure out what's going on, like Firefox did before.
* Bug lists: [[Thunderbird:Thunderbird3.1:Status_Tracking]]
* Bug lists: [[Thunderbird:Thunderbird3.1:Status_Tracking]]
** Still too many bugs on blocker list; dmose to make fast-pass Tuesday
** Still too many bugs on blocker list; dmose to make fast-pass Tuesday
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** rebron to drive separate trunk page (did this happen?)
** rebron to drive separate trunk page (did this happen?)
==== Lanikai Beta 1 ====
==== Lanikai Beta 1 ====
 
* Standard8 is driving the end-game
* Waiting on l10n changesets (sipaq)
* Code freeze happened last Tuesday
* Code freeze happened last Tuesday
* Build should start today
* Signed build should be available this Wednesday
{{:Thunderbird:Thunderbird 3.1b1}}
{{:Thunderbird:Thunderbird 3.1b1}}
==== Lanikai Beta 2 ====
==== Lanikai Beta 2 ====
Line 84: Line 91:


=== Marketing Updates  ===
=== Marketing Updates  ===
* PR update: [http://www.spreadthunderbird.com/node/764 2/23 articles on SpreadThunderbird]
* Thunderbird 3.0.2 and 3.0.3 work and press/support monitoring.
* ADUs: 6MM total and 1.6MM on Tb3
* Driving funnel conversion.  e.g. Firefox analysis [http://blog.mozilla.com/metrics/2009/01/30/firefox-retention-has-it-changed-over-time/ here] and [http://blog.mozilla.com/metrics/2010/02/09/an-improved-experience-for-new-users-of-firefox/ here]


=== IT update  ===
=== IT update  ===
* Build
** Thunderbird 3.1a2 test firedrill
** Thunderbird 3.0.2 release
** Thunderbird 3.0.3 quick build + release
** Updated Win32 builders to [https://wiki.mozilla.org/ReferencePlatforms/Win32#Version_24_-_20100124 Version 24]
* We are looking for a [http://www.mozillamessaging.com/en-US/about/careers/ Build/Release Engineer!]


=== Documentation ===
=== Documentation ===
* new KB article: [https://support.mozillamessaging.com/en-US/kb/Creating+a+Newsgroup+Account Newsgroup accounts] ([https://bugzilla.mozilla.org/show_bug.cgi?id=537818 bug 537818])
* new KB article: [https://support.mozillamessaging.com/en-US/kb/Thunderbird+and+Hotmail Hotmail settings] ([https://bugzilla.mozilla.org/show_bug.cgi?id=543862 bug 543862])
* updates to multiple articles based on user comments
* edit AOL FAQ
* general maintenance (list pages, cross-linking, bug triage, etc)
TODO
* Gmail help copy updates
* transfer more content from http://www.mozilla.org/support/thunderbird/
* autoconfig XML examples from Uni postmaster
* update Archive article from user comments
* bugs


=== Support ===
=== Support ===
abbreviated report as Roland was on vacation 25 Feb, 2-3 March 2010
# changed metrics window from Monday to Sunday e.g. 22-28Feb2010 because I don't enjoy waiting until midnight on Monday nights for metrics from Tuesday to Monday to come out from GS
# [http://getsatisfaction.com/mozilla_messaging/admin/topics?sort=&direction=&product=&raw_query=&user_defined_code=&style=praise&status=&emotion= (Real) Praise] in Get Satisfaction: 2
# Hot Topics: Cannot send email, [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_changing_imap_to_pop_for_new_accounts IMAP to POP], email migration from outlook and windows live mail to new windows 7 computer, autocomplete address book bug, compact folders - going to move this to a weekly spreadsheet like the [http://spreadsheets.google.com/ccc?key=0AvkerIJwMZvAdGE3dFZkWUJOaTh1anBSc0NmdXF3TWc&hl=en SUMO Weekly Common Topics Spreadsheet]
# improving community and GS and SuMoMo: working on scripts for videos to explain community and support as well as improving SuMoMo front page as well as rebooting the MoMo Support community, email me roland AT mozillamessaging.com with feedback and ideas
# [http://support.mozillamessaging.com/en-US/kb/ SuMoMo] - need to create project plan for SuMoMo 1.1 based on SuMo 1.5.x which will include upgrade to SuMo 1.5, comment viewing for anonymous
## Analytics from last week - 106K (104K last week) visits, USA #1 (23K, previous 23K), Germany #2 (21K, previous 22K), Japan #3 (10K, 10K), FR, UK, IT, CA, NL, AU
## Looking for [https://support.mozillamessaging.com/en-US/kb/Creating+articles Contributors] to  write [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozillamessaging.com&component=Knowledge+Base+Articles&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=REOPENED&resolution=---&emailassigned_to1=1&emailtype1=exact&email1=nobody%40mozilla.org&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= articles] in English (and German!) and any other languages
### first concentrating on French (NEW and did some testing!), German & Spanish communities who have expressed interest; will reach out to more l10n communities once we have more experience with the first few
# [http://getsatisfaction.com/mozilla_messaging/tags/review Issues to be reviewed at the next GS Triage meeting scheduled for March 8, 2010] - Please tag topics "review" if you think they need to be reviewed because they cause customer pain especially any TB2-3 problems and any problems in 3.0.2 when released
# GS Key Support stats from the following graphic:
## approximately 98/ day (690/7  higher than previous), # of visitors 20,000ish on graph seems to be right but numerical stats are wrong)
## relative happiness  (177-40)/887 (40 from Roland) = 154%, relative sadness = 589/887 = 66%
## total new topics:690 (higher) total replies:955 from employees and champions: 171 lower than normal (NonMoMo:55 FROM Michael Pasek (thanks!), 64 from Chris Ramsden aka Xenos (thanks!), 4 from Aureliano Buendia (thanks!), 37 from DavRo (thanks!),21 from from Kent (Thanks!), 8 from tanstaafl (thanks!), 45 from Wayne Mery (thanks!) MoMo: 40 from Roland, 4 from David Bienvenu (thanks), 18 from Mark Banner (thanks)([http://gist.github.com/196464 Ruby Code])
### date:20100222 #new support topics:79 resolved:15
### date:20100223 #new support topics:101 resolved:16
### date:20100224 #new support topics:86 resolved:15
### date:20100225 #new support topics:87 resolved:15
### date:20100226 #new support topics:101 resolved:13
### date:20100227 #new support topics:57 resolved:15
### date:20100228 #new support topics:72 resolved:2
[[File:22-28Feb2010-Community_stats_for_Mozilla_Messaging.png|500px]]


=== Lightning Updates ===
=== Lightning Updates ===
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See the [http://benjamin.smedbergs.us/weekly-updates.fcgi/project/thunderbird Mozilla Status Board] for status updates specific to developers.
See the [http://benjamin.smedbergs.us/weekly-updates.fcgi/project/thunderbird Mozilla Status Board] for status updates specific to developers.


=== Roundtable ===
=== Roundtable Highlights ===


* Sid0 and Standard8 have been working on improving the failure reports on tinderbox, especially for crashes. A little bit more work and should be able to get crash stacks for MozMill tests on any platform if they occur. See [[Thunderbird/Infrastructure/Test_Infrastructure_Status| Test Infrastructure Status]] for the current status.
* Sid0 and Standard8 have been working on improving the failure reports on tinderbox, especially for crashes. A little bit more work and should be able to get crash stacks for MozMill tests on any platform if they occur. See [[Thunderbird/Infrastructure/Test_Infrastructure_Status| Test Infrastructure Status]] for the current status.
* Standard8 created the [http://ccgi.standard8.plus.com/blog/archives/335 Thunderbird Bugzilla Helper jetpack]. Probably mainly of use to QA, but also useful for others.
* Johnathon created another [http://people.mozilla.org/~johnath/jetpacks/bugzilla-tweaks.html Bugzilla Tweaks] jetpack which interleaves all bug changes into the comment stream and is super helpful


=== Attendees  ===
=== Attendees  ===


__NOTOC__
__NOTOC__

Latest revision as of 22:46, 4 March 2010

last meeting | index | next meeting »

Current Release Schedules
Thunderbird 3.1 beta 2 Lanikai Beta 1 Thunderbird 3.0.4
  • String/code freeze date: Tuesday 20th April <-- 3.1 string/feature freeze!
  • l10n-mozilla-1.9.2 freeze date: Thursday 29th April
  • Switch to comm-1.9.2 branch: Friday 29th April
  • Build/relbranch date: Friday 29th April
  • Ship date: Wednesday 5th May. (may slip if we can't get compact headers and folder pane counts updated to work with 3.1 b2 in time)
  • String/code freeze date: 2010-02-23 (Tuesday)
  • l10n-mozilla-1.9.2 freeze date: 2010-03-01 (Monday)
  • Build/relbranch date: 2010-03-02 (Tuesday)
  • Ship date: 2010-03-09 (Tuesday)
  • Relbranch opens: March 2
  • Code freeze: March 16
  • L10n freeze: March 16
  • Builds start: March 17
  • QA with builds start: March 18
  • Beta period starts: March 19
  • Final release: March 30


Thunderbird Meeting Details :

Agenda

Action Items

  • Closed: Planning for a dry-run security firedrill build
    • Test Firedrill held
    • Went well. Mainly need to ensure we have back-ups in place so that we can hand-off to other people if necessary.
  • Open: Go over Lehigh U feedback
    • kathy.f/wayne/clarkbw: to meet re: ue feedback space management/migration assistant (in progress)
    • dan.s/bwinton: to meet re: ispdb (mostly done, should finish this)
    • http://byob.mozilla.com need to explore to have something for Tbird. (rebron to followup with kevin)

Friends of the Tree

Thanks to our Friends of the Tree When adding someone to this section, please get their T-Shirt size and send it to rebron@mozillamessaging.com so that he can send them a shirt!

Thunderbird 3.1 (Lanikai)

  • Priority 0 side project: conversion funnel
    • Lots of data points, website, download page, bouncer, ftp, start pages, autoconfig
    • Data doesn't seem to be consistent with itself
    • There is a lot of data available, we just need to look at it more closely
    • Figure out what's going on, like Firefox did before.
  • Bug lists: Thunderbird:Thunderbird3.1:Status_Tracking
    • Still too many bugs on blocker list; dmose to make fast-pass Tuesday
  • In the interim, critical feature work being driven from https://wiki.mozilla.org/Thunderbird:Thunderbird3.1:Driving_Scratchpad towards 3.1 string/feature freeze of Tuesday, March 23 (3 weeks from today)

Lanikai Alpha 1

  • Still not enough users.
    • metrics report wasn't taking A1 into account; fixed: ~100 -> ~1000
    • rebron to drive separate trunk page (did this happen?)

Lanikai Beta 1

  • Standard8 is driving the end-game
  • Waiting on l10n changesets (sipaq)
  • Code freeze happened last Tuesday
  • Build should start today
  • Signed build should be available this Wednesday
  • String/code freeze date: 2010-02-23 (Tuesday)
  • l10n-mozilla-1.9.2 freeze date: 2010-03-01 (Monday)
  • Build/relbranch date: 2010-03-02 (Tuesday)
  • Ship date: 2010-03-09 (Tuesday)

Lanikai Beta 2

  • Critical feature work currently on track, moderate risk (unknowns, conversion funnel work) for Tuesday, March 23 (3 weeks from today)
  • String/code freeze date: Tuesday 20th April <-- 3.1 string/feature freeze!
  • l10n-mozilla-1.9.2 freeze date: Thursday 29th April
  • Switch to comm-1.9.2 branch: Friday 29th April
  • Build/relbranch date: Friday 29th April
  • Ship date: Wednesday 5th May. (may slip if we can't get compact headers and folder pane counts updated to work with 3.1 b2 in time)


Thunderbird 3.0.x Developer Update

See Tinderbox for how to get your patches into 3.0.x

Thunderbird 3.0.2/3.0.3

  • 3.0.2 released last Thursday, issue found, released 3.0.3 on Monday.

Thunderbird 3.0.4

  • Gecko 1.9.1.9 schedule conflicts with 3.1b2. Need to look at what's going into 1.9.1.9.
  • Expect stability fixes plus a few more feedback/upgrade-focused fixes.

Security And Stability releases - where to help

QA Updates

done :

  • 3.1b1 litmus tests setup and testers ready
  • qa'd 3.0.3 release builds
  • 3.0.0 looks solid crash-wise - no new runaway crashes so far, but too early to rank topcrashes

To do :

  • monitor 3.0.3
  • QA 3.1b1 builds/release

Marketing Updates

IT update

  • Build
    • Thunderbird 3.1a2 test firedrill
    • Thunderbird 3.0.2 release
    • Thunderbird 3.0.3 quick build + release
    • Updated Win32 builders to Version 24
  • We are looking for a Build/Release Engineer!

Documentation


TODO

Support

abbreviated report as Roland was on vacation 25 Feb, 2-3 March 2010

  1. changed metrics window from Monday to Sunday e.g. 22-28Feb2010 because I don't enjoy waiting until midnight on Monday nights for metrics from Tuesday to Monday to come out from GS
  2. (Real) Praise in Get Satisfaction: 2
  3. Hot Topics: Cannot send email, IMAP to POP, email migration from outlook and windows live mail to new windows 7 computer, autocomplete address book bug, compact folders - going to move this to a weekly spreadsheet like the SUMO Weekly Common Topics Spreadsheet
  4. improving community and GS and SuMoMo: working on scripts for videos to explain community and support as well as improving SuMoMo front page as well as rebooting the MoMo Support community, email me roland AT mozillamessaging.com with feedback and ideas
  5. SuMoMo - need to create project plan for SuMoMo 1.1 based on SuMo 1.5.x which will include upgrade to SuMo 1.5, comment viewing for anonymous
    1. Analytics from last week - 106K (104K last week) visits, USA #1 (23K, previous 23K), Germany #2 (21K, previous 22K), Japan #3 (10K, 10K), FR, UK, IT, CA, NL, AU
    2. Looking for Contributors to write articles in English (and German!) and any other languages
      1. first concentrating on French (NEW and did some testing!), German & Spanish communities who have expressed interest; will reach out to more l10n communities once we have more experience with the first few
  6. Issues to be reviewed at the next GS Triage meeting scheduled for March 8, 2010 - Please tag topics "review" if you think they need to be reviewed because they cause customer pain especially any TB2-3 problems and any problems in 3.0.2 when released
  7. GS Key Support stats from the following graphic:
    1. approximately 98/ day (690/7 higher than previous), # of visitors 20,000ish on graph seems to be right but numerical stats are wrong)
    2. relative happiness (177-40)/887 (40 from Roland) = 154%, relative sadness = 589/887 = 66%
    3. total new topics:690 (higher) total replies:955 from employees and champions: 171 lower than normal (NonMoMo:55 FROM Michael Pasek (thanks!), 64 from Chris Ramsden aka Xenos (thanks!), 4 from Aureliano Buendia (thanks!), 37 from DavRo (thanks!),21 from from Kent (Thanks!), 8 from tanstaafl (thanks!), 45 from Wayne Mery (thanks!) MoMo: 40 from Roland, 4 from David Bienvenu (thanks), 18 from Mark Banner (thanks)(Ruby Code)
      1. date:20100222 #new support topics:79 resolved:15
      2. date:20100223 #new support topics:101 resolved:16
      3. date:20100224 #new support topics:86 resolved:15
      4. date:20100225 #new support topics:87 resolved:15
      5. date:20100226 #new support topics:101 resolved:13
      6. date:20100227 #new support topics:57 resolved:15
      7. date:20100228 #new support topics:72 resolved:2

22-28Feb2010-Community stats for Mozilla Messaging.png

Lightning Updates

Status updates

See the Mozilla Status Board for status updates specific to developers.

Roundtable Highlights

  • Sid0 and Standard8 have been working on improving the failure reports on tinderbox, especially for crashes. A little bit more work and should be able to get crash stacks for MozMill tests on any platform if they occur. See Test Infrastructure Status for the current status.
  • Standard8 created the Thunderbird Bugzilla Helper jetpack. Probably mainly of use to QA, but also useful for others.
  • Johnathon created another Bugzilla Tweaks jetpack which interleaves all bug changes into the comment stream and is super helpful

Attendees

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