Bugzilla:FAQ:Bugzilla Usage: Difference between revisions

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(Bugzilla:FAQ 8. Bugzilla Usage)
 
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=[[Bugzilla:FAQ:General_Questions|General Questions]]=
Moved to [[Bugzilla:FAQ#For_Users]].
=[[Bugzilla:FAQ:Managerial_Questions|Managerial Questions]]=
=[[Bugzilla:FAQ:Administrative_Questions|Administrative Questions]]=
=[[Bugzilla:FAQ:Bugzilla_Security|Bugzilla Security]]=
=[[Bugzilla:FAQ:Bugzilla_Email|Bugzilla Email]]=
=[[Bugzilla:FAQ:Bugzilla_Database|Bugzilla Database]]=
=[[Bugzilla:FAQ:Bugzilla_and_Win32|Bugzilla and Win32]]=
=[[Bugzilla:FAQ:Bugzilla_Usage|Bugzilla Usage]]=
 
==How do I change my user name (email address) in Bugzilla?==
New in 2.16 - go to the Account section of the Preferences.
You will be emailed at both addresses for confirmation.
 
==The query page is very confusing. Isn't there a simpler way to query?==
The interface was simplified by a UI designer for 2.16.
Further suggestions for improvement are welcome,
but we won't sacrifice power for simplicity.
 
As of 2.18, there is also a 'simpler' search available.
At the top of the search page are two links;
"Advanced Search" will take you to the familiar full-power/full-complexity search page.
The "Find a Specific Bug" link will take you to a much-simplified page
where you can pick a product and status (open,closed, or both),
then enter words that appear in the bug you want to find.
This search will scour the 'Summary' and 'Comment' fields,
and return a list of bugs sorted so that the bugs
with the most hits/matches are nearer to the top.
 
*Matches in the Summary will 'trump' matches in comments, and bugs with summary-matches will be placed higher in the buglist -- even if a lower-ranked bug has more matches in the comments section.
 
Bugzilla uses a cookie to remember which version of the page you visited last,
and brings that page up when you next do a search.
The default page for new users (or after an upgrade) is the 'simple' search.
 
==I'm confused by the behavior of the "Accept"  button in the Show Bug form. Why doesn't it assign the bug to me when I accept it?==
The current behavior is acceptable to bugzilla.mozilla.org and most users.
If you want to change this behavior, though, you have your choice of patches:
 
[https://bugzilla.mozilla.org/show_bug.cgi?id=35195 Bug 35195]
seeks to add an "...and accept the bug" checkbox to the UI.
It has two patches attached to it:
[https://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029 attachment 8029]
was originally created for Bugzilla 2.12, while
[https://bugzilla.mozilla.org/showattachment.cgi?attach_id=91372 attachment 91372]
is an updated version for Bugzilla 2.16
 
[https://bugzilla.mozilla.org/show_bug.cgi?id=37613 Bug 37613]
also provides two patches (against Bugzilla 2.12):
one to add a 'Take Bug' option,
and the other to automatically reassign the bug on 'Accept'.
 
These patches are all somewhat dated now, and cannot be applied directly,
but they are simple enough to provide a guide on
how Bugzilla can be customized and updated to suit your needs.
 
==I can't upload anything into the database via the "Create Attachment" link. What am I doing wrong?==
The most likely cause is a very old browser or a browser
that is incompatible with file upload via POST.
Download the latest version of your favourite browser to handle uploads correctly.
 
==How do I change a keyword in Bugzilla, once some bugs are using it?==
In the Bugzilla administrator UI, edit the keyword
and it will let you replace the old keyword name with a new one.
This will cause a problem with the keyword cache;
run '''sanitycheck.cgi''' to fix it.
 
== Why can't I close bugs from the "Change Several Bugs at Once" page?==
Simple answer; you can.
 
The logic behind the page checks every bug in the list
to determine legal state changes, and then only shows you controls to do things
that could apply to every bug on the list.
The reason for this is that if you try to do something illegal to a bug,
the whole process will grind to a halt,
and all changes after the failed one will also fail.
Since that isn't a good outcome,
the page doesn't even present you with the option.
 
In practical terms, that means that in order to mark multiple bugs as CLOSED,
then every bug on the page has to be either RESOLVED or VERIFIED already;
if this is not the case, then the option to close the bugs will not appear on the page.
 
The rationale is that if you pick one of the bugs that's not VERIFIED
and try to CLOSE it, the bug change will fail miserably
(thus killing any changes in the list after it while doing the bulk change)
so it doesn't even give you the choice.
 
 
=[[Bugzilla:FAQ:Bugzilla_Hacking|Bugzilla Hacking]]=

Latest revision as of 13:23, 19 March 2010

Moved to Bugzilla:FAQ#For_Users.

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