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This site contains canned text that is optimized for Twitter. You can just copy and paste them or edit them to your needs: | This site contains canned text that is optimized for Twitter. You can just copy and paste them or edit them to your needs: | ||
==General== | ==General tweets== | ||
'''Leading question''' for unspecific statements like "Firefox #fail" | '''Leading question''' for unspecific statements like "Firefox #fail" | ||
| Line 10: | Line 7: | ||
'''SUMO redirect''' for when a reply doesn't make sense in Twitter | '''SUMO redirect''' for when a reply doesn't make sense in Twitter | ||
* Sorry, but I don't | * Sorry, but I don't know the answer. Could you ask about this on http://bit.ly/98fQFU ? People there are ready to help you! | ||
'''You're welcome''' | '''You're welcome''' | ||
* Glad I was able to help. If you run into additional problems, Firefox has a great support site here: http://is.gd/Vs7 | * Glad I was able to help. If you run into additional problems, Firefox has a great support site here: http://is.gd/Vs7 | ||
* Glad it's working for you now and thanks for choosing Firefox! | * Glad it's working for you now and thanks for choosing Firefox! | ||
== | == Firefox specific problems == | ||
* Don't like the new tab opening behavior? You can change it back with New Tabs at the End extension http://bit.ly/74uDnH | * Don't like the new tab opening behavior? You can change it back with New Tabs at the End extension http://bit.ly/74uDnH | ||
* You can easily add that item back with the Element Properties 5 extension http://bit.ly/4vJagC | * You can easily add that item back with the Element Properties 5 extension http://bit.ly/4vJagC | ||
| Line 25: | Line 22: | ||
* 1) try a fresh install http://mozilla.com 2) test plugins http://bit.ly/1x4OH 3) try a fresh profile http://bit.ly/ayoh | * 1) try a fresh install http://mozilla.com 2) test plugins http://bit.ly/1x4OH 3) try a fresh profile http://bit.ly/ayoh | ||
== Crash/Hang/Performance == | === Crash/Hang/Performance === | ||
* Firefox crashes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | * Firefox crashes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | ||
* Firefox lock-ups can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | * Firefox lock-ups can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | ||
| Line 33: | Line 30: | ||
* Firefox slow starts can be from add-ons Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | * Firefox slow starts can be from add-ons Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | ||
== Debugging == | === Debugging === | ||
What's not working for you with Firefox? Perhaps I can help. | What's not working for you with Firefox? Perhaps I can help. | ||
| Line 42: | Line 39: | ||
* Sounds like you may have a Firefox extension problem You can try disabling your add-ons one at a time until the problem goes away | * Sounds like you may have a Firefox extension problem You can try disabling your add-ons one at a time until the problem goes away | ||
== Stability and Perf == | === Stability and Perf === | ||
* Firefox crashing on exit is abnormal & probably an add-on issue. Try selectively disabling add-ons to find a culprit | * Firefox crashing on exit is abnormal & probably an add-on issue. Try selectively disabling add-ons to find a culprit | ||
* Firefox consuming excessive CPU is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit | * Firefox consuming excessive CPU is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit | ||
* Firefox consuming excessive RAM is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit | * Firefox consuming excessive RAM is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit | ||
== Sites == | === Sites === | ||
* Many Firefox Google Apps problems are from an add-on. Try disabling add-ons one by one to see which is the problem. | * Many Firefox Google Apps problems are from an add-on. Try disabling add-ons one by one to see which is the problem. | ||
* Many Firefox & Gmail problems are from an add-on. Try disabling add-ons one by one to see which is the problem. | * Many Firefox & Gmail problems are from an add-on. Try disabling add-ons one by one to see which is the problem. | ||
* Gmail problem? Clear cache: Tools->Clear Private data. Next try delete Google cookies Preferences->Privacy->View Cookies | * Gmail problem? Clear cache: Tools->Clear Private data. Next try delete Google cookies Preferences->Privacy->View Cookies | ||
== App == | === App === | ||
* Cookies/Logins not saving at some sites? Try this: exit Firefox & delete cookies.sqlite found here http://is.gd/QSI | * Cookies/Logins not saving at some sites? Try this: exit Firefox & delete cookies.sqlite found here http://is.gd/QSI | ||
* Flash problem? Try the brand new Flash Player 10. That should fix things for you: http://is.gd/PZz | * Flash problem? Try the brand new Flash Player 10. That should fix things for you: http://is.gd/PZz | ||
| Line 59: | Line 56: | ||
* 12seconds problem? Try Flash 10 http://is.gd/gMr If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs | * 12seconds problem? Try Flash 10 http://is.gd/gMr If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs | ||
== Data == | === Data === | ||
* Your Firefox bookmarks are probably not gone. See http://is.gd/XCy for ways to recover them. | * Your Firefox bookmarks are probably not gone. See http://is.gd/XCy for ways to recover them. | ||
* Your Firefox profile data is probably not gone. See how to locate and recover here http://is.gd/N6p | * Your Firefox profile data is probably not gone. See how to locate and recover here http://is.gd/N6p | ||
* Norton 360 can sometimes erase Firefox's data. This is how you fix Norton: http://is.gd/1Z1H http://is.gd/2nJx | * Norton 360 can sometimes erase Firefox's data. This is how you fix Norton: http://is.gd/1Z1H http://is.gd/2nJx | ||
== Other == | === Other === | ||
* Stop sites resizing your Firefox window: Options->Content tab->Advanced button to the right of Enable JavaScript checkbox | * Stop sites resizing your Firefox window: Options->Content tab->Advanced button to the right of Enable JavaScript checkbox | ||
Revision as of 12:47, 24 March 2010
This site contains canned text that is optimized for Twitter. You can just copy and paste them or edit them to your needs:
General tweets
Leading question for unspecific statements like "Firefox #fail"
- What's not working for you in Firefox? Perhaps I can help. Or check out http://bit.ly/98fQFU for official support
SUMO redirect for when a reply doesn't make sense in Twitter
- Sorry, but I don't know the answer. Could you ask about this on http://bit.ly/98fQFU ? People there are ready to help you!
You're welcome
- Glad I was able to help. If you run into additional problems, Firefox has a great support site here: http://is.gd/Vs7
- Glad it's working for you now and thanks for choosing Firefox!
Firefox specific problems
- Don't like the new tab opening behavior? You can change it back with New Tabs at the End extension http://bit.ly/74uDnH
- You can easily add that item back with the Element Properties 5 extension http://bit.ly/4vJagC
- Are you on the latest Firefox, v. 3.6? It rarely crashes. Try this: Help -> Check for updates or visit http://getfirefox.com
- Are you on the latest Firefox, v. 3.6? It's much faster. Try this: Help -> Check for updates or visit http://getfirefox.com
- Are you on the latest Flash version? Visit Mozilla's Plug-in Check page to find out. http://bit.ly/1x4OH
- Try using Firefox's Safe Mode http://bit.ly/5PboXX and selectively disable extensions until you find the culprit.
- 1) try a fresh install http://mozilla.com 2) test plugins http://bit.ly/1x4OH 3) try a fresh profile http://bit.ly/ayoh
Crash/Hang/Performance
- Firefox crashes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
- Firefox lock-ups can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
- Firefox hangs can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
- Firefox freezes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
- Firefox slowdowns can be from add-ons Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
- Firefox slow starts can be from add-ons Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit
Debugging
What's not working for you with Firefox? Perhaps I can help.
- You can disable your add-ons one at a time until the problem goes away. If you have a lot, disable in half-batches.
- You can re-enable your add-ons one at a time to find the (probably) _one_ that was crashing you. Not all add-ons are bad
- You can try starting Firefox in Safe Mode http://is.gd/PCw
- Did you submit Firefox crash reports? If so can you load the address about:crashes & tweet me the links. I can try to diagnose
- Sounds like you may have a Firefox extension problem You can try disabling your add-ons one at a time until the problem goes away
Stability and Perf
- Firefox crashing on exit is abnormal & probably an add-on issue. Try selectively disabling add-ons to find a culprit
- Firefox consuming excessive CPU is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit
- Firefox consuming excessive RAM is abnormal & likely an add-on issue Try selectively disabling add-ons to find a culprit
Sites
- Many Firefox Google Apps problems are from an add-on. Try disabling add-ons one by one to see which is the problem.
- Many Firefox & Gmail problems are from an add-on. Try disabling add-ons one by one to see which is the problem.
- Gmail problem? Clear cache: Tools->Clear Private data. Next try delete Google cookies Preferences->Privacy->View Cookies
App
- Cookies/Logins not saving at some sites? Try this: exit Firefox & delete cookies.sqlite found here http://is.gd/QSI
- Flash problem? Try the brand new Flash Player 10. That should fix things for you: http://is.gd/PZz
- YouTube problem? Try the brand new Flash Player 10. That should fix things for you: http://is.gd/PZz
- Last.fm problem? Try Flash 10 http://is.gd/gMr If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs
- 12seconds problem? Try Flash 10 http://is.gd/gMr If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs
Data
- Your Firefox bookmarks are probably not gone. See http://is.gd/XCy for ways to recover them.
- Your Firefox profile data is probably not gone. See how to locate and recover here http://is.gd/N6p
- Norton 360 can sometimes erase Firefox's data. This is how you fix Norton: http://is.gd/1Z1H http://is.gd/2nJx
Other
- Stop sites resizing your Firefox window: Options->Content tab->Advanced button to the right of Enable JavaScript checkbox