Thunderbird/Support/SupportCommunityVideoIntroScript

This video is aimed at the folks on Get Satisfaction, who unlike the more technical folks on Bugzilla don't have a deep understanding of Open Source and Thunderbird. Here's the script that David Eaves and I have come with:

The video will be done in an informal style by David Ascher similar to the Mike Beltzner video about Firefox 3.6

Script:

1. Welcome
2. Who am I? (David Ascher, Thunderbird Project Lead)
3. What is Thunderbird?
   1. Thunderbird is a FREE email client
   2. It is Open Source Software
4. Who makes Thunderbird?
   1. A community of volunteers and small staff from Mozilla
   2. Two big implications:
      1. Most Contributors are volunteers i.e. are not paid!
         1. First, if you know a lot of about TB - we would love you to help contribute to offering support to users
         2. Contributors come and go and help out when they can
         3. Because it's free: no email, telephone or live support for end user support, documentation and software development
         4. Please be nice to contributors, they are mostly volunteers and... people
      2. YOU can be a contributor! HOW?
         1. Thank contributors who help you. Contribute to a positive tone in the community.
         2. Support others and help test the software
         3. Support & Testing are "easy" but areas where the community needs the most contributors
         4. If you want to be more technical, consider contributing to QA and software development
5. Thank you