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This site contains canned text that is optimized for Twitter. You can just copy and paste them or edit them to your needs: | This site contains canned text that is optimized for Twitter. You can just copy and paste them or edit them to your needs: | ||
==General Tips== | |||
* Please try to include "Firefox" in your replies if at all possible. That way when you help with a crash problem and people search for "Firefox AND crash" they can see your solution. | |||
* Give some tips to your followers. They'll listen to them, retweet them and ask you about them. Example: "For our followers:most crashes are caused by binary components such as plugins and extensions.Tip: disable them to try to fix the crash. ^RM". In this case, there was one reply: "any way to see which plugin caused the crash?"; which was answered: "Yes - If you have a crash report, the crash signature tells us the crashing thread (it usually names the extension). ^RM". | |||
==General tweets== | ==General tweets== | ||
'''Leading | '''Leading questions''' for unspecific statements like "Firefox #fail" | ||
* What's not working for you in Firefox? Perhaps I can help. Or check out http://bit.ly/98fQFU for official support | * What's not working for you in Firefox? Perhaps I can help. Or check out http://bit.ly/98fQFU for official support | ||
'''Crash questions''' please use this for crash related questions | |||
* Please type about:crashes in the Firefox location bar & hit enter. Message me the first few links & I should be able to help. | |||
'''SUMO redirect''' for when a reply doesn't make sense in Twitter | '''SUMO redirect''' for when a reply doesn't make sense in Twitter | ||
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'''You're welcome''' | '''You're welcome''' | ||
* Glad I was able to help. If you run into additional problems, Firefox has a great support site here: http:// | * Glad I was able to help. If you run into additional problems, Firefox has a great support site here: http://bit.ly/WqdYf | ||
* Glad it's working for you now and thanks for choosing Firefox! | * Glad it's working for you now and thanks for choosing Firefox! | ||
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=== Crash/Hang/Performance === | === Crash/Hang/Performance === | ||
* Are you using the latest version of the Flash plugin? Check here: http://www.mozilla.com/plugincheck/ | |||
* Firefox crashes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | * Firefox crashes can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | ||
* Firefox lock-ups can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | * Firefox lock-ups can be from an add-on Try Safe Mode http://is.gd/PCw If fixed, disable add-ons one by one to find a culprit | ||
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* You can disable your add-ons one at a time until the problem goes away. If you have a lot, disable in half-batches. | * You can disable your add-ons one at a time until the problem goes away. If you have a lot, disable in half-batches. | ||
* You can re-enable your add-ons one at a time to find the (probably) _one_ that was crashing you. Not all add-ons are bad | * You can re-enable your add-ons one at a time to find the (probably) _one_ that was crashing you. Not all add-ons are bad | ||
* You can try starting Firefox in Safe Mode http:// | * You can try starting Firefox in Safe Mode http://bit.ly/b8XaxQ | ||
* Did you submit Firefox crash reports? If so can you load the address about:crashes & tweet me the links. I can try to diagnose | * Did you submit Firefox crash reports? If so can you load the address about:crashes & tweet me the links. I can try to diagnose | ||
* Sounds like you may have a Firefox extension problem You can try disabling your add-ons one at a time until the problem goes away | * Sounds like you may have a Firefox extension problem You can try disabling your add-ons one at a time until the problem goes away | ||
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=== App === | === App === | ||
* Cookies/Logins not saving at some sites? Try this: exit Firefox & delete cookies.sqlite found here http:// | * Cookies/Logins not saving at some sites? Try this: exit Firefox & delete cookies.sqlite found here http://bit.ly/I3jxW | ||
* Flash problem? Try the brand new Flash Player 10. That should fix things for you: http:// | * Flash problem? Try the brand new Flash Player 10. That should fix things for you: http://bit.ly/drOLrI | ||
* YouTube problem? Try the brand new Flash Player 10. That should fix things for you: http:// | * YouTube problem? Try the brand new Flash Player 10. That should fix things for you: http://bit.ly/C4myl | ||
* Last.fm problem? Try Flash 10 http:// | * Last.fm problem? Try Flash 10 http://bit.ly/TBd1 If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs | ||
* 12seconds problem? Try Flash 10 http:// | * 12seconds problem? Try Flash 10 http://bit.ly/TBd1 If you have Adblock+ uncheck 'Show Tabs on Flash and Java' in ABP prefs | ||
=== Data === | === Data === | ||
* Your Firefox bookmarks are probably not gone. See http:// | * Your Firefox bookmarks are probably not gone. See http://bit.ly/92AyP8 for ways to recover them. | ||
* Your Firefox profile data is probably not gone. See how to locate and recover here http:// | * Your Firefox profile data is probably not gone. See how to locate and recover here http://bit.ly/6Lgd7 | ||
* Norton 360 can sometimes erase Firefox's data. This is how you fix Norton: http:// | * Norton 360 can sometimes erase Firefox's data. This is how you fix Norton: http://bit.ly/cN6oih http://bit.ly/9Yqbhx | ||
=== Other === | === Other === | ||
* Stop sites resizing your Firefox window: Options->Content tab->Advanced button to the right of Enable JavaScript checkbox | * Stop sites resizing your Firefox window: Options->Content tab->Advanced button to the right of Enable JavaScript checkbox | ||