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QA/Talkback/FAQ: Difference between revisions
→What does it mean when I see the following error when submitting a crash incident: "The Agent is unable to connect to the server. Please check your Proxy Server settings or try again later."?
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This error message is misleading. It does not always indicate a proxy related problem or mean that your incident has not been submitted to the Talkback Server. | This error message is misleading. It does not always indicate a proxy related problem or mean that your incident has not been submitted to the Talkback Server. | ||
We do know that a lot of people with slower connections (dialup, isdn) sometimes have timing issues and do not get a response from the Talkback server saying that their crash was successfully processed and stored. | We do know that a lot of people with slower connections (dialup, isdn) sometimes have timing issues and do not get a response from the Talkback server saying that their crash was successfully processed and stored. If you open up talkback.exe, find an Incident ID, and look it up with FastFind, chances are you will find your crash. | ||
For more info, see [https://bugzilla.mozilla.org/show_bug.cgi?id=210251#c70 Bug 210251, Comment 70]. | For more info, see [https://bugzilla.mozilla.org/show_bug.cgi?id=210251#c70 Bug 210251, Comment 70]. | ||