Firefox/Input/Needs

LegNeato, Beltzner and Stuart

• stuart: help users and make our products better (feature requests, bug reports, undiscoverable features)
• LegNeato: For betas, we want different type of feedback vs normal releases. Generally, we care if a problem happened in the previously released update. That is, regressions are most important.
• Beltzner: a better way (than bugzilla, hendrix and even reporter) for all users to express a problem; a way for us to communicate to beta users what specific things we're looking for feedback on; and better tools for them to provide it; a way for us to pivot and search through that feedback in a more structured way based on OS, arch, etc; a way for us to get performance metrics and system configuration data from the field

Evangelism

• Find issues, find broken websites

Marketing

• behavior, demographics, feature feedback, grow user base
• ex. "What addons do you use more often?", "What are your most used features in firefox?", "Want to follow us more? Join one of our mailinglists"

Labs

• user usage data to analyze and offer to proposees (usually labs and ux)

QA

• learn identifiable issues, collect problems and triage them into bug reports on bugzilla, educate community into becoming more useful testers

Support

• learn identifiable issues, link people to already defined issues, grow *involved* user base