Thunderbird/StatusMeetings/2010-06-15: Difference between revisions
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=== Support === | === Support === | ||
on vacation last week | on vacation last week, Mozilla Messaging All Hands the week before | ||
# Support Community Reboot - [[Thunderbird/Support/SupportCommunityVideoIntroScript|2 min. intro video script]] - will ping rainer for next draft, thinking about how we can offer a more coherent & unified support experience for all Mozilla users of both Thunderbird & Firefox | # Support Community Reboot - [[Thunderbird/Support/SupportCommunityVideoIntroScript|2 min. intro video script]] - will ping rainer for next draft, thinking about how we can offer a more coherent & unified support experience for all Mozilla users of both Thunderbird & Firefox | ||
# SuMoMo - next: get SuMoMo localization dashboard, {{bug|549407}} working - will ping Andrei about this hope to get progress before Summit, - no metrics because we turned off Google Analytics but haven't turned on replacement; revamping SuMoMo home page to have top 10 problems (and move list of Articles to another page as per SuMo) | # SuMoMo - next: get SuMoMo localization dashboard, {{bug|549407}} working - will ping Andrei about this hope to get progress before Summit, - no metrics because we turned off Google Analytics but haven't turned on replacement; revamping SuMoMo home page to have top 10 problems (and move list of Articles to another page as per SuMo) | ||
Revision as of 07:45, 15 June 2010
Support
on vacation last week, Mozilla Messaging All Hands the week before
- Support Community Reboot - 2 min. intro video script - will ping rainer for next draft, thinking about how we can offer a more coherent & unified support experience for all Mozilla users of both Thunderbird & Firefox
- SuMoMo - next: get SuMoMo localization dashboard, bug 549407 working - will ping Andrei about this hope to get progress before Summit, - no metrics because we turned off Google Analytics but haven't turned on replacement; revamping SuMoMo home page to have top 10 problems (and move list of Articles to another page as per SuMo)
- Get Satisfaction (see graphic in Support Appendix - normal week - 411 new topics (365), Sadness slightly up: 62% (69%) - GS contributors please check out our new boilerplate response page as well as GS JetPack Helper 0.3 needs hackers and contributors to use it for frequent support replies, email roland!
- back to basics for support and user pain - based on discussions with support contributors and staff at All Hands going to sketch out higher level use cases instead of assuming that the solution is to just put a layer on top of GS for new topic input wizard - will document this on a wiki page.
- searching GS topics to ask users who are technical to test out 3.1 and see if their 3.0.x bugs are fixed
- thanks to top volunteer contributors: #1 chris ramsden (England), #2 bozz (unknown country), #3 matt (Australia), #4 kent james (USA), #5 archaeopteryx (Germany)