Michael's Notes: Difference between revisions

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== User Experience Videos ==

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*[http://www.google.com/support/chrome/bin/static.py?hl=en&page=guide.cs&guide=23583 Here's the page I'm talking about].

*This is also similar to an idea on Microsoft's site where additional or advanced information/steps are hidden in a collapsed div.

[[File:Chrome-tabs.jpg]]

LOTS of support sites have these, including the sites for Chrome, Safari and Internet Explorer. I'd love to see us have some on SUMO. I'd especially like to offer them at the end of a related KB article. Take the [https://support.mozilla.com/en-US/kb/Bookmarks Bookmarks] article for example. It has a nice screencast at the beginning that gives you a great basic example of bookmarking pages. At the end of the article it gives you LOTS of links to related articles that will show you just about everything you can imagine about bookmarks. Since this article is general information about a Fx feature and not a solution to a specific issue, it would be great is to have a bonus top Fx features/make your life easier video embeded here (and on other articles like this).<br>

*Apple has a nice Safari video explaining it's top features (Ogg video 4min)

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*Here's an IE video that was featured on the front page of their support site (Ogg video 1min)

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=== Quickly narrow down forum posts for answering ===

Being able to narrow down the field of posts to look through is especially helpful if you only have a short time to answer questions and/or you have a special area of expertise.

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=== Badges, Points, Reputation, Stats ===

I'd love to have some automatic way to recognize contributor achievements. It would be nice to try to inject a little bit of fun or whimsy into answering questions.

This idea on a whole other level would be to make SUMO into a game in the way that Jane McGonigal talks about them. Video - [http://input.graymattergravy.com/post/456614213/prostheticknowledge-jane-mcgonigal-gaming-can http://input.graymattergravy.com/post/456614213/prostheticknowledge-jane-mcgonigal-gaming-can]

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=== SUMO Video Converter ===

It's one thing to ask people to contribute text but it's another thing altogether to ask for special encoded videos. It would be great to have a super simple, no fail theora (or VP8!) encoder for screencasts. [http://www.mirovideoconverter.com/ Miro makes a desktop app] and [http://firefogg.org/ Firefogg] is an addon - both are open source and basically add a GUI to [http://v2v.cc/~j/ffmpeg2theora/index.html ffmpeg2theora]. We should have a SUMO (app or addon) that optimally encodes things for the KB with drag and drop simplicity.

=== Screenshots with Flickr-like notes ===

Instead of having contributors mark up screenshots in an image editing tool, we could build a notes tool right into the article editor.

Also having a feature like this would integrate with the [[Michael%27s_Notes#Help_Article_Tabs|Chrome tab idea]]. In that there was a screenshot of an interface that linked to videos.

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=== User focused blog - kick ass with Firefox ===

This is another idea about going beyond solving immediate issues. Maybe [[Michael%27s_Notes#How-to.2C_overview.2C_or_tutorial_videos|those cool videos I mentioned earlier]] could also live on a blog that collects great tips for getting the most out of Firefox. This is not the super technical things like messing around with about:config but easy tips that we all learned from living and working with Firefox.<br>

=== Crash reporter suggests a KB article(s) ===

When Firefox crashes it would be great if the crash reporter could give users a link to relevant (I'm not sure how much info the crash reporter "knows") KB articles – [http://support.mozilla.com/en-US/kb/Firefox+crashes Firefox crashes] at the very least.