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Thunderbird/Support/Workflow: Difference between revisions
→Dealing with Profanity, Insults and Personal Attacks
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"''This post has been archived because of profanity or insulting language, which is unacceptable according to the [http://getsatisfaction.com/ccpact CC Pact]. Users agree to abide by the pact when they sign up for Get Satisfaction. Continued use of profanity or insulting language will result in deletion of your account from the Get Satisfaction community. If you want help from the community, please create a new community support topic without profanity or insulting phrases: http://getsatisfaction.com/mozilla_messaging/topics/new. Refer to the [[Thunderbird/Support/GetSatisfaction/README|README]] for information about the required information.''" | "''This post has been archived because of profanity or insulting language, which is unacceptable according to the [http://getsatisfaction.com/ccpact CC Pact]. Users agree to abide by the pact when they sign up for Get Satisfaction. Continued use of profanity or insulting language will result in deletion of your account from the Get Satisfaction community. If you want help from the community, please create a new community support topic without profanity or insulting phrases: http://getsatisfaction.com/mozilla_messaging/topics/new. Refer to the [[Thunderbird/Support/GetSatisfaction/README|README]] for information about the required information.''" | ||
==== Removing Profanity and Attack Language from Replies ==== | |||
If the user does really want community support despite the rant, then reply with something like the following: | If the user does really want community support despite the rant, then reply with something like the following: | ||
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Set the emoticon text to something like:"I’m hopeful that bug Y will be solved soon/the community can help X soon thereby lessening X's frustration." | Set the emoticon text to something like:"I’m hopeful that bug Y will be solved soon/the community can help X soon thereby lessening X's frustration." | ||
==== Removing Replies that contain attacks and/or profanity ==== | |||
If you are a Get Satisfaction Moderator, then '''feel free to remove replies that are attacks or have profanity without useful information''' (if you want to retain the reply but redact the profanity see "Removing Profanity and Attack Language from Replies"). Use something like the following as a reason for removing the reply. | |||
"''Hi. I understand from your reply that you are frustrated. However profanity and disrespectful language are unacceptable because they violate the CCPact. Therefore I have removed your reply. Continued use of profanity or insulting language will result in deletion of your account from the Get Satisfaction community."''" | |||
== Bugzilla == | == Bugzilla == | ||