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Support/Goals/UX Testing/2010-10: Difference between revisions
Support/Goals/UX Testing/2010-10 (view source)
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*Nonsense results | *Nonsense results | ||
**[http://sumo.graymattergravy.com/videos/nonsense.ogv Video] (1 min.) | **[http://sumo.graymattergravy.com/videos/nonsense.ogv Video] (2 min.) | ||
***Here we don't have an article that really matches what she is search for exactly but the results that are returned are nonsense. A search for "can't find downloaded files" turns up our least popular article "AUS Update XML File Malformed 200." This also happens on Kitsune. | |||
*User doesn't know the proper terminology | |||
**[http://sumo.graymattergravy.com/videos/search-terms.ogv Video] (2 min.) | |||
***The basic problem here is that the user doesn't know the name of this she is looking for and comes up with the wrong search term. Is she trying to delete the search bar history or the location bar history or just the plain old history menu history? She was never able to find what she was looking for. | |||
*Feedback on conversational writing | |||
**[http://sumo.graymattergravy.com/videos/intro-para.ogv Video] (1 min.) | |||